Title: Coordinator, Capacity Building Services (Chicago/Hybrid)
Location: Chicago, Illinois
Job Description:
Work. Serve. Thrive.
Imagine a place where your talent can make a meaningful difference in peoples' lives. Working at Feeding America is a uniquely rewarding experience in which our employees work together as vital parts of a much larger mission. We are innovative, mission-focused, diverse, collaborative, values-driven and focused on results.
Feeding America is the nation's largest charity and the leading domestic hunger-relief charity in the United States. Our mission is to feed America's hungry through a nationwide network of member food banks and engage our country in the fight to end hunger.
Learn more about Feeding America here.
This is a hybrid position based out of Feeding America's Chicago office location. At Feeding America, we believe in offering a flexible work environment. Employees can be in the office an average of 2 days a week (when not travelling for work) and work from home on other days. Employees also have access to a 30-day "work anywhere" program during the course of each calendar year that can be combined with PTO and/or holidays.
The Opportunity
The Coordinator, Capacity Building Services supports all Strategic Capacity Development teams with the execution of capacity-building resources (e.g., guides, templates, tools, etc.) and services (e.g., webinars, trainings, conferences, assessments, etc.), helping network members build sustainability and resiliency to best meet the needs of their communities and people facing hunger. This role is instrumental in communicating available resources and opportunities to network members, delivering a cohesive experience for members, and evaluating the impact of services across core functional areas, including agency relations, neighbor experience and access, disaster readiness and response, food sourcing, and fundraising.
Compensation
Here at Feeding America national organization, equity is central to our mission and is an integral part of our compensation policies and structures. Historically, systemic racism and sexism in all aspects of our society, including compensation practices, has led to pay inequities that negatively impact people of color, women, and especially women of color. These practices include basing salary offers on previous compensation and negotiating salary offers. As such, we maintain transparent salary ranges and clearly defined practices for how our team, including new hire salary offers, moves through these ranges. You can expect us to offer the best salary up front based on these clearly defined pay practices with little room for negotiation. The salary range listed below represents the starting to mid-point salaries for positions and comparable roles at this level at our organization and candidates should expect to be offered a salary near the starting point of the range that is listed on the job posting. We make exceptions for highly experienced (multiple years of at-level experience) new hires in accordance with our pay practices. Once hired, employees have the opportunity to progress through salary ranges via regular merit increases and step promotions.
Salary Range: $72,000 to $77,000 Based on Experience
Responsibilities:
Develop and standardize processes for consistent and efficient delivery of capacity-building services and resources across a matrixed team, including network communications plans, newsletter development and deployment, SharePoint page management, maintenance of service line materials, and coordination of in-person and virtual learning opportunities.
Serve as the centralized lead on capacity-building services standard operating procedures (SOPs), including annual review, maintenance, and enhancements of procedures and policies.
Lead execution of the annual self-assessment service offering across Strategic Capacity Development functional areas and serve as the primary network point of contact for self-assessment tools, including annual promotion and outreach to the network, tracking participation, managing network follow-ups, generating reports and dashboards, coordinating action planning calls, and managing note/updates in SalesForce CRM.
Manage event coordination and logistics for in-person institutes and cohort meetings for Strategic Capacity Development team, such as participation registration, room blocks, internal scheduling and coordination, catering, set-up, printing materials, etc., including budget management, vendor management, and invoicing.
Provide basic technical and administrative support for Strategic Capacity Development network webinars and virtual learning opportunities across a variety of platforms (e.g., Zoom, Webex, and Microsoft Teams).
Support application and selection processes for opt-in Strategic Capacity Development capacity-building services, including network communication, webinar scheduling and production, document management, etc.
Compile cross-team inputs for Strategic Capacity Development dashboard and annual plan to understand progress against plans and goals, and the impact of services.
Partner with Strategic Capacity Development teams and the Network Learning team on content audits and maintenance of key resources to ensure resources are current and accessible.
Provide administrative support for disaster response activation, such as coordinating with network members on loaned staff assignments, monitoring the disaster relief inbox, and compiling inputs from the Disaster Response Leadership Team to maintain an update to date situation report.
Proactively track network communication channels related to Strategic Capacity Development functional areas (e.g., listservs, Yammer groups, etc.) to surface opportunities for response/engagement and identify trends and promising practices in the network.
Required Experience and Qualifications:
2+ years of professional experience, including project management and/or administrative responsibilities.
Demonstrated ability to navigate matrixed teams and support multiple business partners.
Strong attention to detail, organization, prioritization, and communication skills.
Experience establishing and documenting processes.
Technical experience with a variety of software systems, such as CRM (customer relationship management), CMS (content management system), SharePoint, virtual meeting/webinars (e.g., Zoom, Webex, Microsoft Teams), survey and analytics tools (e.g., Qualtrics), etc.
Foundational Requirements
Mission Focused: Demonstrates a commitment to Feeding America's mission through work and action. Is committed to people keep people facing hunger at the center of our work and strives to translate this commitment into action on a daily basis. Willing to advocate for people facing hunger and serve as an ambassador for Feeding America inside and outside of work.
Embraces Equity, Diversity and Inclusion: Demonstrates a personal commitment to valuing different background and life experiences through word and action. Takes personal actions to build an inclusive culture that ensures everyone can fully contribute based on their unique talents, skills and perspectives and feels welcomed and valued. Commits to driving equitable solutions to address root cause issues by incorporating an equity framework in their daily work. Committed to continuous personal EDI development.
Required Leadership Competencies:
Drives Change: Offers suggestions for improving processes or change plans. Discusses concerns with leadership in a productive manner, then regardless of outcome, embraces changes. Reaches out to key stakeholders to understand their perspectives, overcome resistance, and gain buy-in. Speaks positively about changes and helps others understand how to be successful during times of change.
Operates with Integrity: Builds trust by consistently operating with honesty, openness, and authenticity. Anchors actions and decisions in our mission. Consistently treats others with fairness, dignity, compassion, and respect. Demonstrates courage of convictions while respecting the views of others. Supports organization/department decisions in words and actions. Openly takes responsibility for mistakes, corrects them, and apologizes when appropriate and necessary.
Understands our 'Business': Uses knowledge of how Feeding America and the not-for-profit services industry work to navigate the organization and get things done. Operates with an awareness of interdependencies between own department/team and others in the organization. Maintains knowledge of, and relationships with, key stakeholders external to the department.
Collaborates Internally and Externally: Forms and sustains effective working relationships that accelerate goal achievement by reaching out to and engaging people from other functions or from outside the organization. Coordinates projects and plans with others within and outside of own area to ensure the work goes smoothly. Pursues networking opportunities and encourages others to form new relationships that benefit all parties. Handles conflict directly and adeptly, respecting all points of view, and resolves issues to create a united path forward.
Communicates Effectively: Conveys clear and effective messages using verbal and written communication within individual, small group, and formal presentation settings. Communicates project/operating priorities and updates to key stakeholder audiences that may include staff, network food bank members, donors, and other groups. Responds positively to requests to share information while maintaining confidentiality of sensitive content. Adjusts message and content based on feedback provided.
Feeding America recognizes and values diversity. Our goal is to attract, develop, retain, and promote a talented diverse workforce where all employees feel a sense of belonging and contribute to a culture that values differences, ideas, and experiences. We intentionally seek out diverse perspectives and skills on our teams, knowing that it makes us stronger as an organization and better equipped to serve our neighbors in need. We encourage individuals from historically under-represented communities and individuals with lived experience of hunger to apply.
Feeding America participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
