Fire Service Technician at Johnson Controls summary:
As a Fire Service Technician, I am responsible for diagnosing and repairing electronic fire alarm systems and other related building safety products. With over 5 years of experience in low voltage electrical systems, I ensure exceptional customer service while managing service calls and performing installations. My role requires proficiency in reading technical manuals and blueprints, along with adherence to safety guidelines and effective communication with customers and team members.
What you will do
- Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
- Responsible to contact customer representative and ascertain equipment/systems problems.
- Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
- Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
- Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.
- Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
- Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
- Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.
- Obtain customer signature upon completed service call assignment.
- Participate in a scheduled On-call rotation.
- Help to train or mentor others on the service team.
- Perform other duties as assigned.
What we look for
Required
- 5+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
- Valid Fire Alarm License
- Experience in reading and interpreting blueprints, submittals, and operational/product manuals. Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
- High School Diploma or equivalent
- Ability to follow verbal and written instructions.
- Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
- Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
- Ability to work flexible hours including weekends to meet customer requirements.
- Overnight travel may be required.
- Demonstrate a high level of customer service.
- Maintain truck inventory to ensure timely response to customer needs.
- Ability to adhere to, implement, and always follow safety guidelines and procedures
- Strong organizational skills, positive attitude, and an ability to learn quickly.
- Possess a valid driver’s license and driving record that meets company requirements.
- Able to pass a pre-employment background and drug test.
- Retain any licenses that are required by National, State and Local codes.
- Completion of SimplexGrinnell 4120 Network training within 12 months
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Keywords:
fire service technician, fire alarm systems, customer service, electrical systems, low voltage systems, troubleshooting, building safety, technical manuals, fire life safety, installation
