Sr Field Service Tech at Johnson Controls summary:
As a Senior Field Service Technician at Johnson Controls, you will be responsible for installing, servicing, troubleshooting, and maintaining retail security products and equipment on-site. The role requires a strong understanding of electronics and networking, along with excellent interpersonal skills to ensure customer satisfaction. You will also manage inventory levels, maintain service records, and train customers on equipment usage while adhering to safety policies.
Unleash your potential with the Johnson Controls team!
As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.
Join the Johnson Controls family and thrive in a culture that values your voice and ideas.
Your next incredible opportunity is just a few clicks away!
Here's What We Have To Offer
What we offer
Competitive pay
Paid vacation/holidays/sick time 10 days of vacation first year!
Comprehensive benefits package including 401K, medical, dental, and vision care Available day one!
Extensive product and on-the-job/cross-training opportunities With outstanding internal resources!
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Company vehicle, tools, and equipment provided to complete all jobs.
JCI Employee discount programs (The Loop by Perk Spot)
Check us Out: A Day in the Life of the Building of the Future
What you will do:
Install, service, troubleshoot, repair, and perform maintenance on retail security products and equipment at customer sites.
Keep track of your service calls via computer, including products serviced, work performed, hours and parts utilized.
Maintain an accurate parts inventory at levels that insure a first-time fix.
Demonstrate and train customers how to use their equipment properly.
Keep your manager in the loop about your customer's satisfaction, any potential sales opportunities or any recurring problems.
Take care of other tasks as needed
What we look for:
Associate degree in Electronics and/or Networking, or career equivalent required, military experience preferred
General knowledge of electronics required
Strong understanding of Networking fundamentals
Excellent written and oral skills
Must have a valid driver’s license
Working Knowledge of MS Office and basic PC skills
Highly organized, strong interpersonal skills and ability to work independently
Must have a mechanical aptitude and be able to use hand and power tools
Will maintain an inventory of parts stock for our customers; including ordering parts to always have on-hand and shipping used parts after use
Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs
Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
Strong organizational skills, positive attitude, and an ability to learn quickly
Must be capable of working independently or as a team
Ability to complete all JCI required EAS and Video trainings and certifications
Ability to travel and work overtime as needed
Able to read and interpret blueprints and Scope documents
Ability to mentor and train others
Ability to perform service on more complete integrated solutions.
Preferred skills:
Networking Certification
3 years or more work experience installing or servicing IP cameras and DVR/NVR systems
Highly adaptive to industry changes as they come and a strong work ethic
Ability to thrive in a fast-paced and changing environment.
Ability to pass a background and drug screening.
Keywords:
Field Service Technician, electronics, networking, technical support, security systems, customer service, installation and maintenance, equipment repair, troubleshooting, inventory management
