Field Service Tech at Johnson Controls summary:
The Field Service Technician installs and repairs inventory control and video equipment in retail stores. Responsibilities include troubleshooting, maintaining inventory, and ensuring customer satisfaction through demonstration and training. This role requires electronics knowledge, mechanical aptitude, and the ability to work independently or as part of a team.
What you will do
We are looking for a talented individual to join our team as an Installation and Service Technician. As a key part of the team, the Installation and Service Technician works in retail stores to install and repair Inventory Control and Video equipment. As skill progress as do the opportunities for advancement throughout JCI.
How you will do it
Install, service, troubleshoot, repair, and perform maintenance on retail products and equipment at customer sites. Including
Keep track of your service calls via computer, ability to perform service on various video products, EAS equipment and RFID equipment. Maintain record of hours worked, accounts serviced and administrative time.
Maintain an accurate parts inventory at levels that insure a first-time fix.
Demonstrate and train customers how to use their equipment properly.
Keep your manager in the loop about your customer's satisfaction, any potential sales opportunities or any recurring problems.
Take care of other tasks as needed
What we look for
High School Diploma or GED, 2 years Associates degree in Electronics – preferred. In lieu of Associates degree, certification/formalized training in Electronics, Networking, or technical military equivalent
Must have a valid driver’s license
General knowledge of electronics required.
Must have a mechanical aptitude and be able to use hand and power tools.
Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
Strong organizational skills, positive attitude, and an ability to learn quickly.
Must be capable of working independently or as a team
Functional and practical comprehension of MS Office and PC skills.
Confident, articulate, and professional speaking abilities
Ability to travel and work overtime as needed.
Ability to review plans, diagrams, and flow charts, as well as all tools to capture the work processes associated with executing the project plan – preferred.
Complete Basic EAS/Video new hire classroom certifications
Complete RFID Basic Certification
HIRING HOURLY RANGE: $29.28-$40.29 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers
JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.
Keywords:
Field Service Technician, installation, repair, electronics, troubleshooting, video equipment, RFID, customer service, maintenance, technician
