Field Services Technician - Level 3 (Silent-Aire Mission Critical Services) at Johnson Controls summary:
As a Field Services Technician Level 3 at Silent-Aire Mission Critical Services, you will play a crucial role in the commissioning and after-sales support of industry-leading cooling equipment for data centers. Your responsibilities will include working unsupervised to complete daily tasks, maintaining client relationships, and ensuring all documentation is accurately processed. This dynamic position requires strong technical knowledge, teamwork, and a commitment to safety in a collaborative environment.
As a part of Johnson Controls’ Data Center Solutions business unit, Silent-Aire is on the forefront in the creation of new and exciting products to support the data center industry. Our custom computer room air handling units (CRAHU) are industry leading examples of some of the most highly energy efficient and sophisticated cooling systems in the world. We are a diverse, upbeat, creative, team-oriented group of technicians, engineers and managers working on a daily basis to develop data center cooling equipment that is changing the face of the data center facility. Take some time to learn about us and apply today! Help us drive customer wins and be a part of a team that believes that through teamwork, leadership, and collaboration - anything is possible.
What we offer
Competitive pay
Paid vacation/holidays/sick time - 10 days of vacation, 10 paid holidays, and five sick days each year
Comprehensive benefits package including 401(K) with match as well as insurance coverage that starts on day one (medical, dental, and vision care)
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
What we look for
We are seeking for this role a field services technician to assist and support other team members in commissioning and after sales service. You will successfully work unsupervised and be capable of making informed decisions to complete the tasks as instructed.
How you will do it
Check in with Manager after the end of each workday while in the Field
During, and/or at the end of each day/job, complete all company provided forms to the fullest extent possible.
Responsible for completing daily scheduled tasks.
Check in with client at the beginning and end of each day.
Obtain client signature on company provided forms where applicable.
Use Time Clocks in the plant and ADP app when in the Field to account for daily times.
Hand in paperwork at the end of each trip for processing in sequential order.
Ensure all receipts or invoices for expenses have job numbers and get sent to the correct person.
Ensure all excess materials used for each job are listed properly and documented.
Assist on job sites with other JCI/Silent-Aire Field Technicians as needed.
Answer all office emails/calls in a timely manner.
Check in as needed to ensure Manager or Field Supervisor are aware of your status.
Secure parts and tools needed throughout the day for various jobs as required.
Report all warranty repairs to the Manager or Field Supervisor and provide the necessary info needed to report back to the plant if it is a Silent-Aire internal issue.
Consult Manager or Field Supervisor in times of uncertainty.
Give training to Field Service Technician – Level 1 and support as needed.
Follow all company policies and lead by example. Respect and strictly adhere to the non-disclosure policies, on the jobsite and away.
Maintain all safety equipment at all times.
What we look for
Required:
Must have a high school diploma or equivalent GED certificate
Bust be a registered apprentice in Electrical or HVAC
Full understanding of basic electrical and control systems and how electricity works as well as the process of treating air to simultaneously control its temperature, humidity, and distribution
General knowledge of HVAC and mechanical systems
Ability to identify 3-phase versus single phase wiring
Understanding of Parallel and Series circuits
Understand OHMS Law and able to use a multi-meter to read voltage, resistance values
Ability to read, understand and work from mechanical drawings
Ability to maintain required records and prepare reports
Must possess valid passport/driver’s license
Aptitude and communications skills related to acting independently
Technical and working knowledge of internal and industry design and construction codes and standards
Proven planning, organizational, problem solving, decision–making, supplemented with a practical aptitude
Ability to lift 40lbs and use ladders working from heights
Experience working in Industrial, Manufacturing Facilities and/or Field environments
Basic knowledge of Windows and Microsoft Office (Outlook Word, Excel, etc.)
Preferred:
Registered refrigeration/HVAC tech, controls tech, Electrician Journeyman, or related tradesperson
Experience working in highly sensitive and/or mission critical facilities
Additional Details
Must be able to drive to local job site locations
On-call and overtime hours as needed
Personal Protective Equipment (PPE)
Must be able to pass a DOD background check, requiring proof of US Citizenship
Willingness to travel to customer locations (domestic and international)
This is a safety sensitive position
Company uniform required
Good hygiene and cleanliness are required at all times
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Keywords:
Field Services Technician, HVAC, Data Center Cooling, Commissioning, Customer Support, Energy Efficiency, Technical Knowledge, Mechanical Systems, Problem Solving, Team Collaboration
