HVAC Truck Based Service Manager at Johnson Controls summary:
The HVAC Truck Based Service Manager at Johnson Controls is responsible for leading service customer account management, driving profitability, and developing a skilled service team. This role includes overseeing customer satisfaction, managing safety compliance, and maintaining inventory for tools and fleet. The position requires technical training in HVAC, strong management experience, and excellent interpersonal skills to support service delivery.
Build your best future with the Johnson Controls team!
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.
Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What we offer:
- Competitive salary
- 15 days Paid vacation first year plus holidays & sick time
- Comprehensive benefits package including 401K, pension, medical, dental, and vision care
- On the job/cross training opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
What you will do:
Responsible for Service customer account Leadership, including Labor and Material growth and execution of the Service business, for the team’s customer base. Drives profitability & productivity of the team. Manages customer relationship development and satisfaction. Responsible for employee development and retention and for safety program compliance.
How you will do it:
- Sets and monitors goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work.
- Drives L&M growth through Technicians and Team Leads.
- Leads the execution efforts of assigned Service business to include warranty-related customer issues.
- Responsible for procuring and mainlining fleet and tools inventory.
- Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process.
- Reviews and approves all L&M quotations.
- Responsible for budgeting, forecasting, accounts payables/receivables.
- Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues.
- Responsible for safety performance and program compliance.
What we look for:
Required
- Technical school training or equivalent experience in HVAC or building controls industry.
- Three or more years of management experience in a similar service deliverable environment.
- Strong ability to prioritize work activities for the team, scheduling, and lead a diverse team.
- Strong interpersonal, customer service, negotiating skills.
- Demonstrated competence in writing and verbal communication skills.
- Basic financial accounting experience.
- Demonstrated proficiency in MS office products and basic Windows environment.
Preferred
- Diploma in Electronic or Mechanical Systems.
- Two years prior experience in the HVAC or building controls industry.
- Five plus years in a service management role directing a similar service deliverable team.
Keywords:
HVAC, Service Management, Customer Satisfaction, Profitability, Employee Development, Safety Compliance, Technical Training, Building Controls, Maintenance, Leadership
