Security Service Technician (Union) at Johnson Controls summary:
The Security Service Technician at Johnson Controls is responsible for troubleshooting and servicing equipment related to security systems, including burglar alarms, fire alarms, and CCTV systems. With a focus on customer support, this role involves assessing and repairing low voltage electrical systems, as well as maintaining seamless operation through scheduled inspections and on-call services. Successful candidates will possess strong customer service skills, technical knowledge, and the ability to perform physically demanding tasks under safety guidelines.
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What you will do
A Johnson Controls Service Technician is a troubleshooter and service expert. You will alleviate concerns the customer may have regarding a security system. You will advise customers and the customer care center of the status of systems and processes inspections. You will repair or replace burglar alarms, fire alarms, CCTV systems, Card Access systems and other security equipment. This Technician will be set up with all of the tools and equipment needed to work independently.
How you will do it
As a Commercial Service Technician you will locate and alleviate trouble with damaged equipment or wiring; readjust equipment, repair or replace inoperative equipment and test for operation; prepare trouble order forms to report temporary repairs.
What we look for
Required
- Minimum of 3-5 years documented experience in low voltage electrical systems which may include any of the following - Burglar Alarm, Card Access, and CCTV.
- High School Diploma or equivalent required.
- Strong Ability to use phone-based apps to perform daily duties and tasks
- Experience in operational/product manuals.
- Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
- Participate in a scheduled On-call rotation.
- Demonstrate a high level of customer service, strong organizational skills, positive attitude, and an ability to learn quickly.
- Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
- Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, crawl spaces, above ceilings, etc.
- Possess a valid driver’s license and driving record that meets company requirements.
- Ability to adhere to, implement, and follow safety guidelines and procedures at all times.
- Able to pass a pre-employment background and drug test.
Preferred
- Project Management will be an optional requirement.
- Experience with Software House, American Dynamics, Bosch, DMP, and other Enterprise Level Access Control systems, CCTV and IP video systems.
- Associate degree preferred or equivalent work experience.
- NICET Level I, II, or III is a strong asset.
#TechHiring
Keywords:
Security Technician, CCTV systems, Burglar alarms, Fire alarms, Card Access systems, Low voltage electrical systems, Customer service, Technical troubleshooting, Service technician, Johnson Controls
