Driver Supervisor at Greyhound summary:
The Driver Supervisor at Greyhound oversees a team of drivers, ensuring performance, compliance, and safety standards are met. This role involves managing daily operations, training, and employee relations, while also addressing compliance with DOT and FMCSA regulations. With a focus on driver retention and operational efficiency, the Driver Supervisor plays a critical role in maintaining high service levels in intercity transportation.
About Us
Since our first route in 1914, Greyhound has become a leading transportation company with the largest intercity bus service throughout North America. With operations throughout the U.S., Canada, and Mexico, and as a subsidiary of Flix North America since 2021, we continue to grow and transform our business and are committed to providing exceptional service to our clients. Join us as we carry on the tradition of taking people on a journey!
The Role
The Driver Supervisor is responsible for overseeing a specific group of drivers and monitoring performance and dispatch. This role involves managing the day-to-day functions of the Driver workforce and ensuring pool compliance, effective employee/labor relations, driver retention, and safety performance.
Responsibilities:
- Daily interaction with the driver workforce.
- Interviews, selects, trains, and manages the driver workforce. Ensures all personnel have been trained and/or retrained according to operational procedures. Follows up with new drivers at regular scheduled intervals on their performance.
- Reviews manpower needs and ensures proper coverage, including managing driver dispatch for route personnel. Ensures drivers are reporting to work on time and in complete uniform ready to work.
- Ensures employee development by providing ongoing feedback to drivers concerning strengths and areas of needed improvement using DriveCam reporting and customer feedback. Investigates and acts on feedback regarding drivers and safe operational practices.
- Responsible for planning of future books offs and run change assignment.
- Ensures compliance with safety standards, adherence to all DOT and FMCSA regulations.
- Ensures that all company standards are met for all drivers in the areas of appearance, training, education, safety, and regulatory compliance.
- Make sure drivers are properly credentialed to operate a commercial motor vehicle.
- Work closely with HR to address all levels personnel matters. Work with drivers to ensure good labor relations are maintained. Ensure the following of the CBA to ensure proper handling of grievance process.
- Review electronic DOT logs and/or paper DOT logs.
- Monitors on-time performance on a real-time basis.
- Manages employee performance, determining appropriate levels of discipline based on company policy, including executing termination if disciplinary action fails
Qualifications
- Bachelor’s degree preferred
- 1+ year in operations experience
- Excellent leadership, communication, and interpersonal skills
- Ability to analyze data, generate reports, and make data-driven decisions
- Ability to exercise considerable diplomacy, judgment, and discretion in establishing and maintaining good working relationships and discretion with the company and union officials
- Safety and Workers Compensation, Labor relations, and CBA experience preferred
- Proficient in Microsoft Office with emphasis on Excel, Windows applications, e-mail etc.
Benefits
- Competitive Medical, Vision, and Dental plans, including FSAs, Telemedicine support, and HRAs with company contributions of up to $1000
- 401k plans with up to 3% of matching contributions
- 5 weeks of PTO, in addition to company holidays and 2 personal Floating Holidays
- Company-funded life insurance policy and supplemental life insurance options
- Tuition reimbursement of up to $5,250 per year
- Employee Assistance Program with 24/7 access to free over-the-phone counselling to help you with a variety of personal needs; including emotional and mental well-being, addiction and recovery, marital and family problems, and legal and financial issues
- Free travel for yourself and eligible dependents on both FlixBus and Greyhound services
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply!
Keywords:
Driver Supervisor, Transportation Management, Driver Training, Safety Compliance, Employee Relations, Performance Monitoring, Route Dispatch, Labor Relations, DOT Regulations, Fleet Management
