Job Details
Remote Type
Fully Remote
Salary Range
$14.00 - $15.00 Hourly
Description
Job Description: Team Lead – Call Center
At Connexus Resource Group, we are in the “People Business,” always seeking the brightest and most dynamic individuals to join our growing team. As a Team Lead in our call center, you will guide, motivate, and support a team of Customer Service Representatives to ensure an exceptional customer experience while achieving performance goals. If you're a natural leader with a passion for customer service, we want to speak with you!
What We Offer:
- Health, Dental, Vision
- 401k Savings
- Employee Advancement & Career Path Development
- Promote from within
- Weekly drawing (gift cards, electronics, etc.)
- Paid Time Off (PTO) from day one
- Casual work environment
- DailyPay Partner – get paid daily!
What Will I Be Doing?
- Lead and support a team of customer service representatives.
- Monitor and improve team performance, track key metrics, and provide feedback.
- Handle escalated customer issues and serve as the first point of escalation.
- Ensure adherence to company policies and operational procedures.
- Offer solutions to challenges while maintaining an upbeat and positive attitude.
- Foster a positive team culture and drive team engagement.
- Ensure high-quality customer service delivery across phone, email, and live chat channels.
What Qualities Do I Have?
- Strong leadership and communication skills.
- Ability to motivate and develop a team.
- Excellent customer service attitude and problem-solving abilities.
- Friendly, confident, and a self-starter with a positive mindset.
- Ability to handle escalated situations and complex inquiries.
What Qualifications Do I Need?
- 1-2 years of experience in a call center or leadership role.
- Excellent verbal and written communication skills.
- Strong computer skills (basic navigation, 30+ words per minute, proficient in CRM tools).
- Experience with performance monitoring and coaching a team (preferred).
- Live in one of the following states: Georgia, Kentucky, Missouri, North Carolina, Ohio, Oklahoma, South Carolina, Texas, or Utah.
We are looking for confident, motivated individuals who want to help lead a team and provide a positive experience for our customers. If you have the skills and drive to lead by example in a fast-paced environment, we want to hear from you!
