Full-time
Remote
About Xtreme Lashes, LLC
Xtreme Lashes by Jo Mousselli® is a registered nurse brand and the most globally respected name in eyelash extensions since 2005. Jo Mousselli pioneered the eyelash extension industry using her expertise as an educator and a medical professional, shaping our brand through her various roles as a wife, mother, and working professional.
Jo’s Mission
“My personal mission is to empower and enrich lives through beauty – the lives of beauty and health professionals with rewarding and profitable careers while they enrich the lives of women with high-performance, long-lasting, and low-maintenance beauty products that simplify their beauty regimen and boost their confidence and self-esteem.”
Company Vision, Mission, Purpose
Our Vision: To be the revolutionary cosmetic brand: globally recognized and exclusively offered by the world’s leading beauty professionals.
Our Mission: Enriching and empowering lives by delivering on our promise to provide revolutionary beauty products, unparalleled client support, and comprehensive education.
Our Purpose: Empowering people and enriching lives.
About the Position:
Are you passionate and driven to succeed? Do you have a passion for the cosmetic and beauty industry? Do you love to empower and enrich the lives of your customers? If you said yes to all of the above, then the Customer Care Representative position is for you!
Responsibilities:
As a Customer Care Representative, you will be responsible for providing legendary service to customers and prospects by anticipating their needs and finding creative solutions to the challenges of their business. You will focus on growing sales through account nurturing. Your key responsibilities will include:
- Operating as the lead point of contact for all matters related to your assigned territories.
- Engaging with prospects while utilizing your charismatic personality and strong sales experience.
- Providing LEGENDARY SERVICE by promptly handling incoming calls, emails, texts, and chats from existing customers and prospective clients.
- Conducting outbound calls, text, and email campaigns to educate and up-sell clients on new products and services to increase sales.
- Resolving all client issues or concerns in a timely manner.
- Maintaining and expanding relationships strategically with key accounts.
- Proactively assessing, clarifying, and validating customer needs on an ongoing basis.
- Following up daily with new and existing clients to increase client retention.
- Collaborating with the internal team to maximize regional growth in new client acquisitions and current client reorders.
Experience/Skills/Qualifications:
- Must have sufficient Wi-Fi and internet connection.
- Must have a designated workspace for remote employment.
- Minimum of 2 years’ experience in remote sales and customer service.
- Broad knowledge and experience in Customer Service.
- Ambitious, goal-driven, and must possess a positive attitude.
- Ability to work in a fast-paced environment.
- Above-average written and verbal communication skills.
- Excellent skills in working with Business-to-Business relationships.
- Demonstrated ability to meet deadlines in a timely manner.
- Experience closing sales over the phone and via WebEx
- Proficient in Microsoft Office, Word, and Excel.
- Willingness to be active and engaged.
- Sales center experience is a plus!
Compensation & Benefits:
- Competitive compensation with no cap on commission.
- Profit-sharing bonus program.
- Paid time off.
- Paid sick leave.
- Paid holidays.
- 2 Paid “My Time” days.
- Medical, dental, and vision insurance.
- Life insurance.
- Long-term disability insurance.
