Responsibilities
Summary:
As an Authorizer, you will review contracts and determines coverage. You will negotiate pricing with contractors when applicable, inform members of non-covered claims when applicable and provides any necessary follow-up.
Responsibilities:
- Responsible for authorizing repair/replacement of covered systems or appliances.
- Negotiates pricing with contractors. Informs customers of non-covered claims when applicable.
- Provides any necessary follow-up.
Available Shifts:
Full-time Position
Schedule 1
Off days - Sunday and Monday
Tuesday, Wednesday, Thursday, Friday - 12:30 p.m. to 9:00 p.m. CST
Saturday - 11:30 a.m. to 8:00 p.m. CST
(Schedule subject to change based on business need)
Schedule 2
Off days - Friday and Saturday
Monday, Tuesday, Wednesday, Thursday - 12:30 p.m. to 9:00 p.m. CST
Sunday - 10:30 a.m. to 7:00 p.m. CST
(Schedule subject to change based on business need)
Qualifications
Minimum Education, Licensure and Professional Certification requirements:
High school diploma or general education degree (GED) required; and/or an equivalent combination of education and experience
Minimum Experience required
1-3 years of customer service experience and/or training required
Required Skills:
- Knowledge of how to read a contract
- Knowledge of business unit policies and procedures
- Customer service and conflict resolution
- Negotiation skills
- Computer skills (Microsoft Word, Excel, Outlook)
- Attention to detail
- Ability to multi-task
- Ability to adapt to a fast-paced environment
- Must have internet access with minimum 4.6Mbps upload/download speeds
- Ability to be on video call as required during working hours.
Preferred Skills:
- Highly skilled in mathematics
- Strong deductive reasoning skills
- Effective communication skills
Essential Functions:
- Ability to be on video call as required during working hours.
Other/State Specific
This role pays between $16 to $17/hr , and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.
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At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.
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Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.
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Learn more about benefits (https://frontdoor.jobs/benefits/) at Frontdoor.
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Job Locations
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ID
2024-3574
Category
Customer Service/Support
Type
Full Time
Company
AHS American Home Shield Corp
