About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.Help fix the user experience in global trade The opportunity: We are currently seeking individuals for a full-time position in our inaugural fulfillment centers, with a focus on ICQA (Inventory Control and Quality Assurance). As an ICQA and Continuous Improvement Manager, you will play a crucial role in launching and operating our fulfillment centers by ensuring efficient inventory management, maintaining high quality standards, and driving continuous improvement initiatives.As a key member of the Flexport team, you will serve as a people leader, responsible for managing a team on the operating floor. Your main objective will be to optimize the ICQA process, utilizing advanced tools, methodologies, and data analytics to ensure accurate inventory tracking, timely inspections, and quality control. You will also drive continuous improvement initiatives to enhance operational efficiency and effectiveness.This senior ICQA and Continuous Improvement Manager position offers a unique opportunity to invest in others and foster a collaborative leadership style. By leveraging the tools, processes, and operations that drive Flexport's mission to make global trade easy for everyone, you will contribute to the overall success of the company and shape the future of logistics with a focus on ICQA and continuous improvement.We are actively seeking high-potential candidates who are eager to embrace the challenge of ICQA management, drive process improvements, and contribute to our dynamic and innovative organization. Join us in our mission to revolutionize global trade and make a lasting impact on the industry through effective inventory control, quality assurance practices, and continuous improvement initiatives.Responsibilities:ICQA Operations and Quality Assurance:Support safety programs and compliance to ensure a safe work environment for all associates.Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX regulations.Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team.Review and analyze customer complaints and defect data, followed by developing action plans to reduce future incidents.Plan for and identify root causes of inventory deviation through cause and effect analysis.Participate in and lead network-wide fulfillment and operations-focused quality initiatives.Continuous Improvement:Drive process improvements and implement Lean and Six Sigma methodologies to enhance efficiency, productivity, and quality.Lead and manage cross-functional continuous improvement projects, collaborating with various department managers.Analyze data, key performance indicators (KPIs), and process metrics to identify areas for improvement and optimize operational performance.Develop and implement standard operating procedures (SOPs) and best practices to ensure consistent and efficient ICQA processes.Actively contribute to the development and implementation of technology solutions to improve inventory control and quality assurance.Team Management and Development:Lead and manage a team of area managers and hourly associates in ICQA operations within the fulfillment center.Drive team performance, employee development, and engagement.Motivate and mentor team membersYou will need:Demonstrated solid proficiency in time management skills, alongside confidence in organizing vast amounts of dataProven ability to influence, with varying levels of seniority within an organizationYou’re highly dependable and able to manage business functions that can operate 24/7 (including holidays): you manage time efficiently to get the job done,A resilient, focused problem solver and self-starter, with the ability to multitask and prioritize in a complex and occasionally ambiguous environmentStrong commitment to employee development, as well as an exceptional level of dedication, motivation and intelligencePrevious supervisory experience in a distribution or manufacturing environmentExcellent verbal and written communications skills in the local language and in EnglishYou should have: Degree in a science or logistics-based discipline, with a strong bias towards analytics and data would be advantageousStrong understanding of finance and accounting functions, with a grasp of how inventory and accounts relate to each otherBackground in a logistics, distribution or similar environmentPrevious Inventory Control and Quality Assurance Management experienceExperience with Lean and Six Sigma methodologies and techniquesExperience working with SQL, creating and running reports a plus#LI-onsiteCommitment to Equal OpportunityAt Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.Global Data Privacy Notice for Job Candidates and ApplicantsDepending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at for additional information.
