Who we are:
We are embarking on an exciting journey to develop a new, cloud-based Platform as a Service (PaaS) that will be utilized by TELUS and our global partners. We're dedicated to providing innovative solutions that connect people and businesses, and leveraging technology to enhance the lives of our customers and drive digital transformation.
As the Senior Program Manager of Tenant Experience, you will play a pivotal role in driving the success of this mission-critical initiative. This is an exciting time to join as we're still in the early stages of designing and developing this cloud-native platform. This role reports to the Director of Tenant Experience for SmartHome.
What you’ll do in this role:
As a Senior Program Manager at TELUS, you will oversee the SmartHome+ Tenant program, ensuring it serves our customers, referred to as tenants, and aligns with our strategic goals. This role involves defining program objectives, developing a comprehensive roadmap with timelines, milestones, and deliverables, and allocating essential resources such as budgets and personnel. You will monitor project progress, facilitate communication among teams and stakeholders, and address conflicts or issues that arise.
- Define program objectives and develop a roadmap with timelines, milestones, and deliverables.
- Monitor project progress and facilitate communication among teams and stakeholders.
- Identify key stakeholders, understand their needs, provide regular updates, and ensure alignment with program goals.
- Identify potential risks, develop mitigation strategies, and monitor them continuously.
- Track progress, generate status reports, analyze data for trends, and oversee the program budget.
- Ensure projects meet quality standards, implement quality assurance processes, and conduct regular reviews.
- Provide direction to project managers, foster team collaboration, and identify training needs.
- Document and approve changes to the program scope, communicate them to stakeholders, and adapt plans.
- Lead status meetings, review progress reports, update senior management, and prepare detailed program reports.
