To deliver virtual or telephonic educational support to identified patients, and caregivers, in the field of a designated disease state in order to meet all relevant standards as set by the company and Clinical Manager.
This is your opportunity to join Inizio Engage and represent a top biotechnology company!
What’s in it for you?
- Competitive compensation
- Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions
- Generous performance-driven Incentive Compensation package
- Competitive environment with company wide recognition, contests, and coveted awards
- Exceptional company culture
- Recognized as a Top Workplace USA 2021
- Awarded a “Great Place to Work” award in 2022 and 2023
- Fortune Best Workplaces in Biopharma 2022
What will you be doing?
- To provide outbound non-promotional disease state related educational support to identified customers as directed by the client company
- To present virtual educational programs to Patients/Caregivers in accordance with client procedures
- Conducting outbound medication adherence support to patients and or caregivers
- Collecting demographic data and disposition for product, sample, reimbursement services and literature fulfillment
- To maintain excellent quality and superior customer service while adhering to program talking points or scripts
- To only use approved materials provided by Inizio or by the client, without changing, copying or distributing the materials
- To attend and complete all training courses and related competency assessments that Inizio requires, to an appropriate standard and within a specified timeframe
- Develop and strengthen relationships with key customers
- To facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client or Inizio
- Complete all required administrative responsibilities in a timely manner. Some of these could include but are not limited to; daily computer updates, weekly summary of activity reports, emails and time reporting
- Attend virtual meetings, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the Patient Solutions team
- Maintain all company equipment and materials in accordance with company instructions
- Comply with all Inizio Policies and Procedures, along with all Client Policies and Procedures as required.
- Perform other duties as requested.
What do you need for this position?
- Current US RN License
- Associates Degree/Bachelors/BSN or equivalent work related experience
- Preferred minimum of 3 years’ experience working in a specific disease state or related field
- Demonstrate effective and professional communication
- Excellent interpersonal skills with pleasant telephone manner and articulate phone voice
- Competency with Call Center Telephone Technology
- Demonstrable organizational skills
- A self-starter with high personal motivation
- Ability to manage multiple tasks
- Evidence of continual professional development and a desire to update professional knowledge base regularly
- Must have stable, reliable, high speed home internet.
- Must have a designated separate home office space that is quiet and away from distractions
- Ability to join frequent meetings and calls without disruption or disconnecting
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.
We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.
Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.
Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.
