Office Coordinator

Commonwealth Pain & Spine • Full-time • Louisville, KY, United States • 3w ago

Commonwealth Pain & Spine is a pain management network dedicated to improving the lives of our patients by treating their pain with the utmost respect and providing them with the most innovative, safe, responsible, and clinically proven pain relief possible. Our team of best-in-class physicians, administrators, and staff empathizes with the needs of our patients. We recognize that their pain is exhausting and debilitating and limits their quality of life. Relief from chronic pain is achievable in various degrees through our intelligent and multimodal team-based approach. Our entire team is committed to providing levels of patient satisfaction and overall clinical outcomes that far exceed the expectations of the medical community, referring physicians, and our customers.

Job Summary:

We are currently looking for an experienced RN, Clinic Office Manager to oversee the daily operations for our St. Matthew's location. This opportunity is perfect for someone who thrives in a fast-paced, demanding environment with the ability to shift priorities as situations arise to ensure a steady workflow while maintaining a positive work environment. Strong leadership, problem solving skills, and a deep understanding of Clinic Operations are critical for success in this role.

Job Duties and Responsibilities:

Personnel Management:

Manages employees to CP&S Mission, Vision, Values, and the CP&S Pledge to our patients
Employee Engagement- encourages open communication and supports professional development to optimize workflow efficiencies
Culture Driver- fosters a culture of continuous improvement, cross-functional training and an open-door policy while maintaining offices policies are procedures are intact
Establishes and monitors Key Performance Indicators (KPIs) to evaluate and improve employee performance with measurable outcomes
Creates and maintains employee schedules while addressing any scheduling conflicts
Reviews, approves and submits employee timecards to ensure accurate payroll processing
Assists Human Resources with the hiring, recruiting and promotion process
Facilitate performance evaluations with staff

Operations Management:

Coordinates with Healthcare Providers to meet the demands of the office and maintains the application operating procedures and policies
All duties are performed based on the nursing process, which includes assessing patient needs, sedation, developing a plan of action, implementing the plan and evaluating and adjusting the plan as needed.
Efficiently manages patient scheduling and patient flow
Proactively manages Operations Supplies and FF&E inventory
Assists CBO Practice Administrator with Billing & Collections oversight
Assists with Credentialing as directed
Regularly attends quarterly and periodic Management meetings at corporate office

Compliance:

Keeps abreast of latest developments and changes with PIP, HIPAA, OSHA, FMLA, ACA, and applicable state laws and regulations
Ensures patient records and communication are within HIPAA compliance

Registered Nurse with 3+ Years of Medical Office People & Operations Management Experience (preferred)
Communication skills- high ability to listen and address clinic staff concerns
Strong organization and multitasking ability
Deep understanding of medical office procedures to include resource allocation, budgeting and facility management
Experience with patient sedation.
Regulations Compliance- Insurance, Operations Management, Scheduling, HIPAA Compliance, OSHA Compliance, Legal Compliance, etc.
Ability to manage high levels of stress and capable of making sound difficult decisions
Must be compassionate and enjoy helping others.
Empathy and patience is a highly valued quality that one must possess.
Highly proficient with computers: EMR Software, Meaningful Use, Microsoft Word, Excel, Outlook, etc.

Education: