Department and Name: HSS – SLS Billing and Client Service
Location: Remote
Employment Status: Temporary
At Sentara, one of our values is to keep you safe.
Sentara and many other companies across the US are being targeted by cyber criminals who are impersonating representatives of the company, claiming to have job offers. Sentara will never ask you for banking or personal identification information via email or text. We will never ask an applicant to pay money for training, supplies, or other so-called expenses. If you suspect you have received a fraudulent job offer, e-mail taadmin@sentara.com.
Award-winning: Sentara is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering more than 500 sites of care including 12 hospitals, PACE (Elder Care), home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!
When you join Sentara in a professional or management role, you become part of a progressive team of business leaders and operational experts. Our organization and our people are highly respected for the knowledge and innovation that we demonstrate each day. Working with us is an opportunity to have a positive influence on our growth and the communities we serve.
*Estimated 3-4 month temporary assignment.
Minimum Requirements:
*High School Diploma or equivalent
*Two years of Customer Service experience. Experience with medical insurance in a hospital or physician's office setting, specifically Laboratory preferred *Experience scheduling patient appointments
*High Volume call center experience preferred
*Epic EMR experience preferred
*Data entry skills
*Must be available for a start date as soon as possible
The position is located in Norfolk, VA or could be remote – work from home is available only in these states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington (state), West Virginia, Wisconsin, Wyoming
This is a Temporary full-time day shift position Mon-Fri between the hours of 8:00am-5:30pm.
Responsibilities:
Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or to address and perform patient scheduling and referral work.
Provide quality service and customer satisfaction through effective communication and education.
Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries.
Schedules a high volume of procedures for patients in a computerized scheduling system.
Accountable for accurately and completely obtaining required information in the scheduling process, ensuring the correct patient and procedure requested, has been scheduled.
Responsible for order entry process, communications, guest relations, medical record maintenance/analysis, and various clerical duties within scope of role.
Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.
Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!
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