About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
The Lead IT Systems Engineer - Federal will provide Tier 3 support and serve as a technical expert for the Customer sponsored Optical Network & Data Communications Network (DCN) and Internet Protocol (IP) backbone integral to the management of the network. The Network Engineer will reside on site.
The Main Responsibilities
- Develops and supports the transition plans associated with these activities and support laboratory-enabled execution activities – protection of the Optical Network & DCN will require analysis of vulnerabilities.
- Assumes operation and maintenance responsibility for the optical network – includes setup, configuration, and writing of scripts to ensure regular backup images are created.
- Manage all aspects of network operations related to performance and fault management. Essential functions include the following:
- Provide technical support for network and system installation and maintenance.
- Coordinate with configuration management and implementation teams.
- Monitor network operations and security posture and Maintain network status and trouble logs.
- Identify and diagnose network problems plus Identify network elements causing network degradation or failure.
- Determine and execute corrective actions on a real-time basis.
- Execute reporting functions and data input associated with network management and Evaluate trend analyses.
- Identify network performance improvement opportunities and forward recommendations to engineering for analysis.
- Routinely evaluate the network baseline to identify and resolve unplanned changes to the baseline.
- Manage the network operations Quality Control (QC) program.
- Provide functional guidance, technical support, and training to network operations staff.
What We Look For in a Candidate
Skills, Education and Experience:
- Ability to interface in a professional manner with management and customer is essential
- Flexibility with regard to work levels and shift accommodation is imperative
- Bachelors degree in Engineering, Electronics, Software, or Networks, or a related technical or vocational education or equivalent experience
- Six or more years applicable work experience
- Demonstrated experience with SONET based, metro fiber networks, next-generation DWDM systems, FLEX and IP based systems
- Previous experience with broadband circuit maintenance/restoration, provisioning databases and circuit activations
- Previous experience and ability to relate technical issues to management and Government personnel
- Prior experience with Nortel, Cisco suite of optical network equipment and network management systems
Security Requirements:
- US Citizenship required
- Active TS/SCI with Poly
- Must maintain eligibility requirements for access to classified information (applicants selected will be subject to a government security re-investigation)
- Must have a valid driver’s license have a clean driving record
- Some local travel required
Legal Statements
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Compensation
The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.
Location Based Pay Ranges
$109,330 - $145,770 in these states: VA
As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.
Requisition #: 335873
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
Salary Range
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
12/02/2024
Lead IT Systems Engineer - Federal at Lumen summary:
The Lead IT Systems Engineer - Federal is responsible for providing Tier 3 support and acting as a technical expert for optical and data communications networks. This role involves network operation management, vulnerability analysis, and offering technical guidance to team members. Candidates should have a Bachelor's degree in a relevant field and significant experience with SONET based systems and network management tools.
Keywords:
IT Systems Engineer, network operations, optical network, data communications, Tier 3 support, network security, technical support, telecommunications, network diagnostics, performance management
