About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
The Senior Lead Technical Project Manager is a vital position responsible for managing the technical infrastructure of an existing optical network. This is a critical position which requires strong acumen as well as sound interpersonal communication and technical skills for interactions with customers, contractors, and internal corporate personnel. This position will report directly to the Sr. Manager Federal Programs and will provide technical leadership and direction to ensure required actions are taken to meet customer requirements.
The Main Responsibilities
• Leads a team of operations personnel at three 24x7x365 geographically separate Network Operations Centers (NOC).
• On call 24x7x365 to respond to all network related issues.
• Delivers support to business development through regular customer interface.
• Provides oversight for the day-to-day Network Management/Defense activities and all aspects of NOC operations.
• Participates in the analysis, source selection, acquisition, and installation of hardware, software, and facilities.
• Develops or enhances current policies, procedures or reporting templates, and obtains feedback from all affected groups to meet customer requests.
• Interfaces with network users and customers on status reporting and coordinating downtime for ASIs, PMIs, and exercises.
• Develops and presents professional impromptu and prepared briefings to senior-level military and civilian leaders.
• Composes professionally written documentation to support the diverse operations environment.
• Formulates quick, sound decisions based on experience, established procedures, and available data.
• Assesses and documents subordinate personnel and makes the tough decisions to identify top performers.
• Completes monthly and quarterly metrics.
• Inputs NOC data into PowerPoint and presents at weekly customer meetings.
• Estimated 5% of the time is travel; however, the amount of travel is dependent on the current mission requirement and operations environment.
• Performs other duties as assigned.
What We Look For in a Candidate
Qualifications
• Top Secret security clearance mandatory and current SCI indoctrination is mandatory.
• Prior NOC experience is mandatory.
• Prior Supervisory experience is mandatory.
• Ten or more years of experience in the Information Technology field and five or more years working in a fast-paced operations center environment.
• Previous experience with Government networks and customers.
Education
• Associate degree or higher in Information Technology, Computer Science, Cyber Defense, or like discipline preferred
Skills.
• Ability to work in a high stress environment and collaborate very closely with peers.
• Maintain familiarity with various vendor platforms for optical networks – Ciena, Cisco, Juniper.
• Knowledge of long-haul communications equipment such as SONET, fiber optical multiplexers and DWDM and understanding of LAN/WAN software/hardware technical support.
• Knowledge of physical, operational, and communication security processes and procedures.
Legal Statements
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Compensation
The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.
Location Based Pay Ranges
$129,080 - $172,100 in these states: VA.
As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.
Requisition #: 335864
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
Salary Range
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
12/02/2024
Sr Lead Technical Proj Manager - Federal at Lumen summary:
The Sr Lead Technical Project Manager - Federal oversees the technical infrastructure of an optical network and leads operations across multiple Network Operations Centers. This position requires excellent technical, interpersonal, and leadership skills to manage customer interactions, ensure service delivery, and maintain operational standards. The role demands prior experience in IT and network management, along with strong decision-making capabilities and a collaborative approach in a fast-paced environment.
Keywords:
Technical Project Management, Network Operations, Optical Networks, Information Technology, Network Management, Customer Interface, Telecommunications, Team Leadership, Security Clearance, Operational Oversight
