What You’ll be Doing –
Looking for an opportunity to impact the employee experience through language training? You’ll deliver and develop customized English training to positive results regarding language improvement and development opportunities. You’ll support any language initiatives/projects locally, regionally and globally. You’ll also provide solutions to performance gaps related to language.
You'll report to the Language Programs Manager. Your role will impact the employee experience by developing their English skills in the customer experience industry.
During a Typical Day, You’ll
· Conduct screenings (verbal, writing and grammar tests) in order to determine language gaps
· Propose action plans based on screening results
· Develop and deliver training curricula customized to each account’s and/or department’s needs
· Provide with reports requested by the Language Programs Manager
· Keep accurate records of important stats and other types of critical information
· Ensure English training facilities are organized and well run
· Conduct coaching sessions on TTEC employees who need the extra support and as a follow up after course completion
What You Bring to the Role
· University studies (complete or in progress) in English as a Second Language or English Teaching
· Teaching experience
· English: Native language proficiency or Native speaker
· Proficient in the use of software for Language Instruction
· Basic knowledge of Microsoft Office
· Adept in utilizing training room equipment (video beam, sound system, etc.)
· Basic knowledge of Curriculum Development
What You Can Expect
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https://mybenefits.ttec.com/?manual for more information.
Compensation The Anticipated salary range for this position is $20.00/hr. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Visit https://mybenefits.ttec.com/?manual for more information.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
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