Join our growing team at Callnovo as an English & German Bilingual Customer Service Representative. If you’re fluent in English and German, have top-tier communication skills, and are passionate about delivering exceptional customer service, this remote work opportunity is perfect for you.
Responsibilities:
— Respond to customer inquiries, providing precise information about our array of products.
— Assist customers with troubleshooting technical issues, offering suitable solutions.
— Address customer complaints professionally and resolve them promptly.
Requirements:
— Fluent in English and German (spoken and written).
— Stellar communication and interpersonal skills.
— Capable of learning quickly in a dynamic environment.
— Proven ability to multitask and work efficiently in a high-paced setting.
— Minimum of 1 year experience in online customer service.
Preferred Skills:
— Familiarity with home security products or related field.
— Experience in handling customer support emails in multiple languages, proficiency in using translation tools, and ability to tackle unknown languages.
— Previous experience in technical support.
Working Schedule:
— Consistent shifts from 9 am to 5 pm CET, Monday to Friday.
Benefits:
— Opportunity to work from home.
— Full-time position with a stable work schedule.
