Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Top Secret/SCI
Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph
Public Trust/Other Required:
None
Job Family:
SCA
Job Qualifications:
Skills:
Computer Systems, System Requirements, Systems Support
Certifications:
None
Experience:
0 + years of related experience
US Citizenship Required:
Yes
Job Description:
Transform technology into opportunity as a Helpdesk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Helpdesk Technician t you will help ensure today is safe and tomorrow is smarter.
HOW A HELPDESK TECHNICIAN WILL MAKE AN IMPACT:
Provides technical assistance and support related to computer systems, hardware, and software; respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
Operates and maintains the necessary procedures, hardware, network connections, and software required to monitor all systems and trouble tickets from users.
WHAT YOU’LL NEED TO SUCCEED:
The likely hourly rate for this position is between $30.75 - $41.61. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
None
Telecommuting Options:
Onsite
Work Location:
USA MD Elkridge
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Helpdesk Technician - Tier III - TS/SCI w. Polygraph at General Dynamics Information Technology summary:
As a Helpdesk Technician - Tier III at GDIT, I provide advanced technical support and troubleshooting for computer systems, hardware, and software, ensuring effective issue resolution and user satisfaction. My role involves network monitoring, user account management, and performing software installations, all while maintaining clear communication with end users and management. With a focus on customer service and technical expertise, I contribute to enhancing operational efficiencies within a highly secure environment requiring Top Secret/SCI clearance.
Keywords:
Helpdesk Technician, technical support, TS/SCI clearance, network monitoring, computer systems, user account management, ITIL, customer service, problem-solving, enterprise IT
