Fulbright Construction is excited to announce an opening for a Customer Service Representative / Live Chat Agent, a remote position available for candidates across the USA. As part of our commitment to exceptional service, you will be the first line of communication for our clients, providing support and assistance through live chat. This role is crucial in ensuring that clients receive timely responses to their inquiries, fostering positive experiences that reflect our company's values of professionalism and integrity. You will engage with potential and existing customers, addressing their questions regarding services, project updates, and any concerns they may have. Your ability to communicate effectively, coupled with a strong problem-solving mindset, will help meet our client needs and enhance customer satisfaction. If you are passionate about customer service and wish to be part of a forward-thinking company that prioritizes client relationships, we invite you to apply and contribute to our mission of excellence at Fulbright Construction.
Responsibilities
- Engage with customers through live chat to answer inquiries and provide information about our construction services.
- Resolve customer issues and complaints in a professional and efficient manner.
- Document customer interactions and feedback to improve service delivery and operations.
- Collaborate with other team members and departments to ensure seamless service and project updates.
- Stay knowledgeable about our services and promotions to effectively assist customers.
- Follow company policies and procedures while maintaining a high level of professionalism.
- High school diploma or equivalent; a degree in communications or related field is a plus.
- Previous experience in a customer service role, preferably within the construction or service industry.
- Excellent written communication skills, with a focus on clarity and professionalism.
- Strong problem-solving skills to address customer inquiries effectively.
- Proficient in using computers and live chat software.
- Ability to multitask and manage time efficiently in a fast-paced environment.
- Self-motivated and able to work independently in a remote setting.
