Opportunity: Call Center Representative – Digital Banking Support
Hours: Full-Time (1:00 PM – 9:00 PM, Monday to Friday)
Location: Remote (Applicants must reside in the Philly area)
Our Client:
We are assisting our digital bank client, they are dedicated to serving small business clients with innovative solutions and exceptional customer support. They pride themselves on providing a seamless, customer-focused experience and empowering their clients to achieve their goals.
Position Overview:
We seek a reliable and detail-oriented Call Center Representative to join their remote customer support team. This role involves assisting small business clients with their banking needs, resolving inquiries, and delivering high-quality service. Strong speaking and email communication skills are a must.
Key Responsibilities:
- Support customer inquiries via phone and email in a professional, friendly, and efficient manner.
- Troubleshoot and resolve customer issues related to online banking account management.
- Communicate effectively to ensure customers clearly understand the solutions provided.
- Write professional, well-structured emails to address customer concerns and provide follow-up information.
- Educate clients about digital banking features, products, and services.
- Collaborate with internal teams to ensure prompt resolution of customer issues.
- Accurately document customer interactions and maintain records in their CRM system.
- Qualifications:
- Location Requirement:
- Must reside in the Philadelphia area.
- Previous experience in customer service, call center, or banking is preferred.
- Excellent verbal communication skills for professional phone interactions.
- Strong written communication skills, with the ability to craft clear and concise emails.
- Tech-savvy and comfortable using digital tools and troubleshooting online platforms.
- Ability to work independently in a remote environment with strong organizational skills.
- Reliable Internet connection and a quiet, professional workspace.
- What We Offer:Fully remote work with company-provided equipment.
- Paid training and opportunities for professional growth.
- A supportive and collaborative team environment.
