Job Title: Tower Planners
Job Location: Des Plaines-USA-60016
Work Location Type: On-Site
Salary Range: $14.96 - 22.73 per hour
About us
LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.
Role Purpose Statement
To effectively and efficiently handle administration functions in the Tower. Ensure various airline customers and internal customers satisfaction by providing accurate and timely information in a professional manner.
Main Accountabilities
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- Review dispatch sheet to check for any new routings and compare to daily schedule
Act as liaison between LSG Sky Chefs and our customers
Fill in gate and ship number
Update gate changes/ routings and canceled flights and relay information to drivers
Foster working relationships with the customer through strong written and verbal communication
Coordinate with Ramp personnel to resolve any catering issues as appropriate
Update and relay information to all levels of management
Generate reports to airline customers
Airline equipment inventory and ordering
Customs paperwork
Operate ACE and other airlines information systems
Various clerical assignments
Other responsibilities as assigned by management
Knowledge, Skills and Experience
- Excellent communication skills: able to read, write, and speak English
Must have basic mathematics skills
Basic computer skills and ability to learn Microsoft applications (Word, Excel, Outlook) and other software applications
Customer service skills, strong interpersonal skills as you will need to be courteous and professional on the phone
Ability to work a variety of shifts as we operate 365/24/7
Must have High School Diploma
Must have ability to work under pressure while maintaining composure
Must be a team spirited individual
Ability to read a dispatch sheet, ability to identify routing changes, gate assignments, ship numbers
Ability to handle multiple calls and radio communications
Work well under extreme pressure and temperatures
Excellent communication skills
Must be able to obtain AOA badge & customs sticker
Must be able to be flexible to work any shift/hours subject to change due to shift bidding
LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
Tower Planners at LSG Sky Chefs summary:
Tower Planners at LSG Sky Chefs are responsible for coordinating airline catering logistics, ensuring effective communication between airline customers and operations staff. They handle dispatch information, update routing and gate changes, and foster relationships with clients through professional customer service. This role requires multitasking under pressure, utilizing basic math and computer skills, and maintaining composure in a fast-paced environment.
Keywords:
airline catering, logistics, customer service, dispatch, communication, inventory, scheduling, hospitality, report generation, teamwork
