For immediate consideration please send resume to viviana.meza@remx.com (title: Property and Casualty license CSR)
Location: Remote but must live no more than 60 miles from: Madison, WI 53783; Atlanta, GA 30307; Boston, MA 02110; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; Phoenix, AZ 85034; St. Joseph, MO 64507.
Type:Full time – Direct hire
start date: 12/16/2024.
Pay: $25.00 / hour / $26.75 / hour after training + bonus from $50-$1200.00 a month.
**(premium pay for working certain hours and for bilinguals Spanish)
Summary
This role will be the first contact for Company’s customers (advisors, clients) for service issues, requests, procedures, and account information.
Will communicate directly with customers to research questions, open issue resolution cases, and resolve higher-level problems over the phone.
- Work from home (4+ days per week)
- Occasionally travel to an office location for in person engagement activities such as team meetings, trainings, and culture events.
Training: 6-8 weeks 10:00AM – 6:30PM Central time. No time off during the training!
Shifts: M-F and every third Saturday and 9-hour Mondays with a shortened day during the week to ensure you have 40 hours.
- 10:30am – 7pm central
- 11:30am – 8pm central
- 12:30pm – 9pm central
- 1:30pm – 10pm central
Accountabilities
- Ensure that all relevant information is gathered and entered to ensure prompt resolution.
- Receive guidance from coaches on a frequent basis to process requests.
- Develop an understanding of procedures to educate clients and advisors on newly enacted services, as they arise, to facilitate efficient self-service.
- Be an important resource for customers on company or product policies and systems and troubleshoot simple usability issues raised by customers.
- Refer more complex issues to appropriate service partners.
Requirements
- An active P&C Producer License is needed for this role.
- Demonstrate experience providing customer-focused solutions or support.
- Demonstrated written and spoken communication skills.
- Demonstrated ability managing multiple priorities in a fast-paced environment.
- You will troubleshoot and resolve issues.
- Hardwired (Ethernet) connection to your internet with a minimum speed of 100 Mbps download and 10 Mbps upload. Wi-Fi connections are not acceptable for this role.
