Unleash your potential with the Johnson Controls team!
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.
Join the Johnson Controls family and thrive in a culture that values your voice and ideas.
Your next incredible opportunity is just a few clicks away!
Here's what we have to offer:
- Competitive Pay
- Paid vacation, holidays, and sick time.
- Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.
- Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
- Encouraging and collaborative team environment.
- Dedication to safety through our Zero Harm policy.
- JCI Employee discount programs (The Loop by Perk Spot).
- Check us out: A Day in the Life of the Building of the Future - https://youtu.be/pdZMNrDJviY]
How you will do it:
- Manage the daily tasks of the shipping office team, aligning individual and team objectives with overall company goals.
- Serve as the primary point of contact for any outbound order escalations, coordinating with the
- Customer Service Representatives (CSR) team and providing timely updates.
- Identify and resolve shipping issues that affect performance metrics, collaborating with management to develop actionable game plans and effectively communicating these to the team.
- Maintain comprehensive knowledge of shipping office processes and order escalation procedures.
- Demonstrate excellent written communication skills to produce clear and descriptive emails to stakeholders regarding order statuses and escalations.
- Ensure that team members are completing their work efficiently and effectively by monitoring progress and addressing any challenges that arise.
- Train and mentor team members to foster independence and competence in their day-to-day tasks.
- Adapt quickly to unexpected challenges, ensuring the team can effectively respond to surprises and maintain productivity.
- Coordinate with CSR, outbound, and shipping teams to resolve escalations and ensure smooth operations.
- Utilize Visio to create flow charts and visual representations of workflow processes, enhancing team understanding and efficiency.
- Promote innovative thinking and a lean mindset within the team, encouraging process improvements and efficiencies.
- Collaborate effectively across functional teams to achieve departmental and organizational objectives.
What we look for:
- Demonstrated ability to adapt and remain flexible when handling new tasks and responsibilities within the workspace.
- Proven experience in a warehouse environment, with a strong understanding of warehouse operations and industry best practices.
- Solid knowledge of logistics and experience in handling order escalations.
- Familiarity with warehouse shop floor operations is essential.
- Excellent written and verbal communication skills.
- Must be willing to work on-site and maintain a positive, proactive attitude
EDUCATION/EXPERIENCE
High school/GED, or 3+ years of experience in leading a team from previous jobs. Any additional industry-related technical school or college degrees will be considered favorable
COMPUTER SKILLS
Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint, etc.), as well as internet software, MS Visio and E-mail is required along with experience in both MAPICS and LAWSON ERP systems.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The environment is 60% office and 40% in the warehouse. The noise level in the work environment is usually low to moderate.
PHYSICAL REQUIREMENTS
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job the employee is regularly required to talk and hear. The employee is frequently required to sit and use hands to touch, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance and stoop, kneel, or crouch.
- The employee is occasionally required to lift up to 10 pounds. The vision requirements include close vision and ability to adjust focus.
JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.
Warehouse Office Team Lead at Johnson Controls summary:
As the Warehouse Office Team Lead at Johnson Controls, you will manage the daily operations of the shipping office team while ensuring alignment with company objectives. You'll serve as the primary point of contact for escalated outbound orders, coordinate with Customer Service Representatives, and lead a collaborative team environment focused on efficiency and process improvement. Additionally, your role includes mentoring team members, resolving logistical challenges, and promoting innovative thinking within the organization.
Keywords:
warehouse management, shipping logistics, team leadership, order escalation, process improvement, customer service, logistics operations, employee training, communication skills, collaborative environment
