Vice President of Account Management

Garner Health • USA • 6h ago

Garner's mission is to transform the healthcare economy, delivering high quality and affordable care for all. By helping employers restructure their healthcare benefit to provide clear incentives and data-driven insights, we direct employees to higher quality and lower cost healthcare providers. The result is that patients get better health outcomes while doctors are rewarded for practicing well, not performing more procedures. We are backed by top-tier venture capital firms, are growing rapidly and looking to expand our team.

The VP of Account Management will be responsible for overseeing a team of Account Managers that manage our Enterprise (over 5,000 lives) book of business. You will lead a team that is responsible for ensuring the overall success and retention of all clients within this market segment. You will be responsible for setting up scalable processes to drive great outcomes for our clients. The VP will work closely with the SVP of AM, other AM leaders and cross-functional leaders to drive Garner’s mission forward. This role will report to the SVP of Account Management.

This position is remote, with up to 25% travel.

Responsibilities will include:

Leading, coaching, and developing a team of account managers who ensure that Garner delivers an excellent client experience to our enterprise market book of business
Designing and building systems and processes that will continue to help the Garner AM team scale and grow
Establishing and managing key broker and client relationships
Monitoring client health and other client success KPIs for your team and client segment. Developing and executing strategy plans, playbooks, and best practices to be deployed across the enterprise market segment to improve client satisfaction, engagement, ROI, and support retention
Communicating regularly with both key decision makers as well as our key broker partners to understand the ongoing needs of enterprise market customers
Collaborating with product, sales, and member services teams to ensure that Garner’s enrollment and engagement goals are met
Monitoring and coaching on the quality of AM deliverables
Ability to travel up to 25% of the time

Ideal candidate has:

10+ years of experience managing and growing a high-performing B2B account management org in the healthcare, benefits, or wellbeing industry with a proven track record of delivering strong client satisfaction and retention year over year
Demonstrated experience supporting clients to increase engagement and maximize the value of a SaaS solution
Proven ability to build strong relationships with brokers in the health and welfare space
Passion for delivering an excellent client experience and strives to deliver high-quality work
A strong ability to think systematically and design operational processes
Excellent communication and presentation skills
A self-starter mindset with the ability to work in an ambiguous, rapidly evolving, and fast-paced startup environment with notable upside
A desire to be a part of our mission to improve the healthcare system

The target base salary range for this position is: $175,000 - $195,000. This position is also commission-eligible. Individual compensation for this role will depend on a variety of factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans.

Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at talent@getgarner.com .

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