Based in Boston, the Studio Supervisor will report to the Studio Manager and support all 4 of our Boston Studios. You will be responsible for executing the Studio's presentation and experience while providing an amazing experience to Studs' clients.
Hourly Rate: $24/hour
Key Responsibilities:
REVENUE
Financial Acumen
- Reviews business reporting with the Studio Manager and Assistant Studio Manager to understand and effectively communicate opportunities in key business metrics
- Partnerswith the Studio Manager and Assistant Studio Manager to implement strategies to continually improve key business metrics and achieve sales plan
Service Oriented
- Contributes to a performance oriented culture by setting clear expectations and targets for the Studio team while leading the sales floor
- Structures the sales floor to maximize sales and service aptitude
- Serves as a brand ambassador: welcomes and educates clients to the unique Studs' piercing and shopping experience through our selling cycle
- Implements and trains to service recovery best practices
OPERATIONS
Optimizes Work Processes
- Oversees the Studio's experience division including selling culture, bedside manner, and training or the Studio's presentation division including brand standards and visual merchandising
- Monitors, tracks, and communicates trends in their division area to the Studio Manager and collaborates on solutions
Decision Quality & Execution
- Balances analysis, experience, and integrity when making decisions for the overall business
- Understands when to take action and when to escalate to the Studio Manager
- Holds themselves and staff accountable to meet directive execution dates
- Acts with a clear sense of ownership over the Studio's experience and presentation responsibilities
TALENT
Builds and Develops Effective Teams
- Contributes to creating a sense of belonging and strong team morale through collaboration
- Leads by example and models inclusive behavior for the Studio team
Integrity
- Prioritizes Studio compliance and ensures staff is accountable to company policies and standard operating procedures
- Admits mistakes and is not afraid to escalate when help is needed
- Lives out our Core Values: We're All in This Together, We're All Ears, and We're Always Growing.
- Shows consistency by providing best-in class service to everyone in the studio
- Provides prompt and direct coaching and feedback with clear actionables
Requirements:
- Experience: 6 months of comparable Retail Management experience; experience with jewelry, piercing, or hospitality is a plus
- Availability: 4-29 hours per week inclusive of weekdays and weekends
- Comfortable standing for extended periods of time up to 8+ hours
- Able to lift, carry, and move at least 20 lbs
- Must be able to handle chemicals safely
- Driven, creative problem solver that consistently acts with integrity and speaks up
- Owner's mindset, with the ability to approach feedback and problems with a positive attitude.
Benefits & Perks
- 30 hours of accrued Sick Time
- 401k
- Exclusive employee piercing and jewelry discounts (plus discounts for friends and family)
- Learning and development opportunities to support development and foster an inclusive culture
Keywords:
Studio Supervisor, Retail Management, Customer Experience, Sales Performance, Team Leadership, Jewelry, Hospitality, Service Recovery, Visual Merchandising, Client Relations
