Build your best future with the Johnson Controls team!
As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What we offer
- Competitive base salary and a comprehensive bonus program.
- Three weeks paid vacation in a calendar year/holidays/sick time/three PTO days in a calendar year.
- Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one.
- Extensive product and on the job/cross training opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
- Providing Scheduling and management support.
- JCI Employee discount programs (The Loop by Perk Spot)
Click on this link to learn more about JCI: https://youtu.be/pdZMNrDJviY
What you will do
Johnson Controls Advanced Services Division is seeking an experienced Inspection Manager who is a self-motivated and driven individual with superior relationship building skills.
How you will do it
- Work with the technicians to review daily work of Inspection Department to understand what was completed, which calls were left open and why, as well as a review of long-term inspections to ensure they are on target with the completion date. Review of the current day’s schedule.
- Ensure that the budget, forecasting and margin expectations for ACE Inspection business are being met.
- Emphasize safety daily for all Inspection Department employees. Ensure all required programs are completed in a timely fashion.
- Conduct regular calls with field Supervisors and communicate daily with Inspection Despatchers to ensure all scheduling is up to date and deal with any issues they may be having.
- Be involved with any Inspection Department AR dispute issues.
- Establish a Sales Lead Incentive and Upsell goal per Supervisor / Inspector, with monthly progress updates.
- Increase Inspection Department tasks per day to adhere to company expectation.
- Promote MDQ program and on the spot repairs if applicable and approved.
- Develop, implement, and regularly review (monthly) the Inspection Department business plan with Service Manager. Facilitate the development of strategic action plans for the key 3-4 specific activities determined to drive the highest impact on the Inspection business. Maintain on call and vacation scheduling for all the ACE technicians.
- Work with Service Manager and CCR’s to continue the Top 100 Customer Visit program, utilizing both the district service team as well as the district sales team. Work with Service Manager to utilize the customer cancellation process within your district, driving to achieve a Retention Rate of greater than 92%.
- Responsible to deliver On-Time Inspections are at or better than 98.5%.
- Work with Deficiency Sales Team to deliver conversions and grow T&M
- Manage field productivity through clearly defined processes and procedures. Require field supervisors to develop a business rhythm using measurable metrics evaluate performance.
- Facilitate management of inventory process through regular, truck inventory management and monthly cycle counts.
- Develop and implement Personal Development Plans with Service Manager for all employees. All employees will be granted performance reviews to discuss YTD behavioral and performance goals.
- Work with Service Manager on hiring and staffing decisions necessary based on financial performance of the business and employee performance, embracing Diversity with every new hiring decision.
- Facilitate all on-boarding activities for any new service employees. Assign formal mentor and develop a written plan with measurable goals and timeline.
- Conduct regular follow up meetings to confirm compliance and achievement of plans.
What we look for
Required
- High school or equivalent.
- Minimum of 1 year in a supervisory role.
- Leadership, team building, administrative abilities, organizational skills
- Knowledge of local and national Fire & Sprinkler code requirements
- Three (3) years in the Fire & Safety industry.
- Proficient with MS Office as well as online systems. Knowledge of Oracle a plus
- Knowledge of local and national fire code requirements.
- Able to obtain and retain any licenses that are required by National, State and Local codes.
- Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
- Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
- Ability to work flexible hours including weekends to meet customer requirements.
- Willing to travel out of town a required by the position.
- Successful completion of the Inspector Entrée Course (Electrical or Sprinkler)
Preferred
- Associate degree preferably in a business or engineering discipline or equivalent experience
- Three plus years of field supervisory experience
- Ten years in the Fire & Safety industry
- Ability to work in the field at least one day per week
