Miller International, Inc., apparel designer and distributor of Cinch® and Cruel®, is searching for our next Customer Service Representative I. Our Customer Service Representative I play a fundamental role as a company liaison with our customers and account managers. The primary responsibility of this position is to provide excellent service to our customers and account managers, respond efficiently to customer and account manager inquiries, and maintain high customer and account manager satisfaction. The candidate for this role must be professional, friendly, detail-oriented, patient, empathetic, an advocate for our customers and account managers when necessary, gather customer feedback, and be skilled in conflict and resolution management. In short, the person who fills this position needs to have a commitment to continuous excellence and passion for the work they do.
Our employees have the opportunity to work in a fun, casual, laid-back atmosphere. If you have customer service experience, this is your opportunity to be a part of something great! We want to hear from you if you possess the following skills and qualifications and are ready to join our team of positive, enthusiastic, and dedicated team members.
This exciting opportunity is not a remote position but is at our North Denver, Colorado, corporate office.
Salary Range - $18.27 - $19.50
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
· Build sustainable relationships and trust with customers, account managers, and team members through open and interactive communication and 5-star customer service.
· Maintain a positive work atmosphere by acting and communicating professionally, enabling one to get along with customers, clients, co-workers, and management.
· Support assigned low-volume account managers through familiarity with processes and sales reports available in the order management system
· Have a solid understanding of products offered by the company and a strong understanding of which products solve each customer challenge.
· Maintain current knowledge of department standards, systems, and processes.
· Communicate with customers via phone and email to answer questions regarding order status, shipping, and product information.
· Direct, coordinate, and process purchase orders from order capture to customer delivery. Includes coordinating with the warehouse team to track orders and ensure prompt shipment of goods
· Verify the accuracy of all purchase orders for terms and pricing, delivery information, and customer compliance.
· Handle customer complaints via phone, email, or social media and provide appropriate solutions and alternatives as needed.
· Meet department efficiency metrics, personal and team goals, and call handling quotas.
· Identify interdepartmental dependencies and comply with calendar dates.
· Work with customer service manager to ensure proper customer service is delivered.
· Perform any other tasks the Customer Service Manager or Account Manager needs.
To be successful in this position, you must:
· Be self-motivated and have the ability to work with minimum supervision.
· Have a positive attitude and have the ability to work effectively with employees from multiple departments, customers, and account managers
· Be able to express ideas and thoughts verbally; Express ideas and thoughts in written form; Exhibit good listening and comprehension; Select and use appropriate communication methods.
· Have the ability to adapt. Adapt to change in the work environment; manage competing demands; Accept criticism and feedback; change approach or method to best fit the situation; open to new ideas and responsibilities.
· Be Innovative. Display original thinking and creativity; meet challenges with resourcefulness; generate suggestions for improving work; develop innovative approaches and ideas; consider cost and expediency when developing ideas.
· Have the ability to solve practical problems and deal with various concrete variables in situations where only limited standardization exists.
· Have the ability to interpret various instructions furnished in written, oral, diagram, or schedule form.
· Have outstanding follow-up skills.
· Have strong planning, organization, and time management skills and have a high standard for attention to detail. Have the ability to prioritize and plan work activities, plan for additional resources, integrate changes smoothly, set goals and objectives, and work in an organized manner.
· Be driven to achieve results and function within a team environment
· Be comfortable working with computers and web-based applications.
· Be Punctual
- 1-2 years experience in customer service support or equivalent combinations of education and experience.
- Ability to read and interpret documents such as processes and operating instructions and procedure manuals. Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of employees of the organizations.
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Solid analytical skills and exposure to standard costing and related accounting concepts.
- Thorough knowledge of Microsoft Office products
Interested yet?
Miller International offers spectacular benefits to ensure its employees are happy and healthy. The company firmly believes in the importance of maintaining a proper work-life balance. If this sounds like a position you genuinely want to fill, send us your resume and cover letter telling us about your experience in Customer Service and why you would like to work with us.
BENEFITS AND WELL-BEING
- Medical (Two plan options to choose from for employees and their families)
- Dental (Two plan options to choose from for employees and their families)
- Vision
- Supplemental Health Benefits - Accident Coverage, Critical Illness Coverage, Identity Theft Protection, Legal Insurance, and Pet Insurance
- Flexible Spending/Health Savings Accounts
- Basic Life & AD&D Insurance at no cost to employees
- Supplemental Life Insurance
- Employee Assistance Program
- Tuition Reimbursement
- Student Debt Program
- Income protection programs for Short & Long Term Disability
- 401(K) Retirement Savings Program with a Company Match (Traditional and Roth options)
Our success lies in the hands of our dedicated and loyal staff – and we only employ the best! We pride ourselves on a rich history of over 100 years in the making that embraces the tradition of hard work, distinction, and providing unsurpassed quality products to our customers. Since 1918, Miller International has matured and consistently evolved to become what it is today: One of the most successful privately owned Companies in the Western Industry whose brands continue to gain impressive popularity and growth. We do it by treating each other with respect, and we do it all as a team that feels more like a family. We at Miller are guided by our Core Values and use them to measure the appropriateness of decisions, whether it be with vendors, customers, or employees. The Core Values were created and approved by our employees as an affirmation that they are willing to be part of a Company that is guided by these principles.
We can’t wait to hear from you!
Check us out at: www.miller-international.com
Application Deadline: 12/14/2024
