The basic function of this position is to supervise inspectors in performing routine inspection, testing and preventative maintenance of company product line, as well as similar competitive product line inspections.
Provide specialized training and direction to inspectors and trainees. Required to audit the service delivery and review performance of inspection teams.
Revenue Responsibility: Responsible for implementing plans, programs and processes designated to meet and exceed growth and objectives while improving market potential for Planned Service Agreements.
Oversee fire alarm and sprinkler inspectors' day-to-day tasks, recommend new hires, promotions and aid in performance evaluation and training of technicians.
Responsible for the total completion of all inspections and contract obligations, i.e., cleaning, or subcontractor work by coordinating with dispatch the scheduling of all inspection teams.
Make sure all inspections are scheduled timely and completed on schedule.
Work with inspections dispatch and Systems Integrity Representative in reviewing deficiency inspection reports.
Make sure deficiencies are accurately followed up on as outlined in the company Deficiency Program.
Instruct and ensure inspectors correctly complete Service Requests with proper coding through communicative devices, such as laptop computer and/or hardcopy. Ensure that a customer signature is acquired upon completion of all assigned calls.
Check that all company manuals, vehicles, tools, equipment, etc. are maintained by all inspections teams in accordance with Company procedures and policies and in a professional manner.
Confirm that effective performance measures are assigned, and that employees are motivated to achieve and exceed objectives in a professional, timely and quality manner.
Ensure all inspection and service personnel adhere to and follow safety guidelines and policies at all times.
Facilitate on-going safety training to all inspection and service personnel.
Exercise good customer relation skills, by dealing with customer programs or issues calmly and effectively.
Two-year associate degree in a technical field, such as electronics or electricity, or equivalent experience.
6+ years of management experience, preferably in a similar industry.
Minimum three (3) years of experience in the fire protection/life safety industry.
