STATEMENT OF PURPOSE: Call Center Agents will be responsible for providing high quality customer service assistance when responding to customer inquiries. Call Center Agents will be responsible for assuring speedy resolution of inquiries utilizing all available resources.
Please Note: This is a full-time, seasonal position. Agents have the opportunity to work either onsite or remotely, though a one-week training is required to be onsite. Position open to Illinois residents only.
KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
- Password Reset and Login Issues;
- 1099 Assistance;
- Scheduling Assistance;
- Placing outbound calls or transfers to other departments;
- Make recommendations according to customer’s needs. Ability to empathize with and prioritize customer needs;
- Gather data from customer and other resources as needed for problem-solving and communicate to customer;
- Navigate between three (3) or more systems and tools to assist and service customers;
- Will be required to complete program training, as warranted, and successfully implement that knowledge in day-to-day operations.
- Any other duties as deemed necessary by supervisor.
QUALIFICATIONS:
- High School diploma or equivalent required;
- Must be able to speak English clearly and professionally;
- Previous call center experience preferred;
- Previous customer service experience required;
- Must be able to type a minimum of 25 words per minute with at least 90% accuracy;
- Must have intermediate computer skills and the ability to navigate through multiple data screens;
- Must have excellent communication skills and be able to multi-task;
- Must pass all assessments or test associated with position.
The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.
