Plumber Brother is on the lookout for a passionate and dynamic Remote Customer Service Advisor to enhance our customer support team. This role is ideal for individuals who thrive in a fast-paced environment and are eager to assist customers with all their plumbing needs. As a Remote Customer Service Advisor, you will be the primary point of contact for our valued clients, ensuring they receive top-quality service and support.
Responsibilities
- Provide friendly and knowledgeable assistance to customers over phone, email, and live chat.
- Address customer inquiries, concerns, and complaints with professionalism and empathy.
- Help customers understand our plumbing services and schedule appointments as needed.
- Document customer interactions and maintain comprehensive records of inquiries.
- Collaborate with team members to identify and implement customer service improvements.
- Stay updated on company services, policies, and industry trends to provide accurate information.
- Participate in training sessions and contribute to team meetings to improve service delivery.
- Previous experience in customer service or support roles is preferred.
- Strong communication skills, both written and verbal.
- Ability to empathize with customers and resolve issues effectively.
- Proficient in using customer relationship management (CRM) software and other digital communication tools.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and manage time effectively in a remote setting.
- Familiarity with plumbing services or related industries is a plus.
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
