Product Tech Support Eng II - Hybrid (HVAC&R)

Johnson Controls • Full-time • York, PA, United States • 1w ago

Build your best future with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! This position is not eligible for Visa sponsorship.

What We Offer:

Competitive salary
This position offers a hybrid work option! Apply today.
Paid vacation/holidays/sick time - 15 days of vacation first year!
Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one!
Extensive product and on the job/cross training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy

What You Will Do:

YORK® Airside Technical Services (ATS) from Johnson Controls, helps clients respond to their building efficiency needs by supporting their industrial and commercial airside units (AHU) at various locations across the globe.

We would like you to provide technical support to the Field Sales & Service organization for Custom and Semi-Custom AHUs in a consistent manner across all product offerings.

How You Will Do It:

Provide day-to-day technical support for BE products for Field Sales and Service organization on a global basis via phone, Teams meeting or email
Accountable to assist with technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations
Accountable to assist in changes and additions to product service literature
Accountable to assist with warranty claims with Warranty Admin in the coding and approval processes
Accountable to assist and advise Quality Managers on Field Warranty issues via daily day to day team meetings, ECN, BPR and Claim Review meetings
Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced. Product Technical Support Specialist provides technical support and interacts with quality, product management and engineering to improve overall life cycle cost
Must be proficient in troubleshooting HVAC systems like airflow, electrical and mechanical
Accountable in working on Salesforce claims that come in via phone or email
Adheres to the Company's Code of Conduct and Business Ethics Standards
Must adhere to all safety and personal protection requirements

What We Look For:

Required

Bachelor's Degree in Engineering or a related Technical/Scientific field required and a minimum of six (6) years’ experience OR ten (10) years of technical experience with a knowledge of HVAC&R products
Experience analyzing and solving sophisticated product system problems
Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail

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