Our Client
Our client is a leader in the SaaS industry, specializing in software solutions for insurance companies. With 20 years of experience, they offer a comprehensive software package that supports key insurance processes such as policies, claims, reinsurance, and payments. They are renowned for their cutting-edge solutions, which they configure and tailor to meet the specific needs of their clients.
Currently undergoing a large technological transformation and building a competence center in Warsaw, the company is moving towards a Cloud Native, multi-tenant platform to modernize its infrastructure. They are making a significant investment in cloud services to create a more scalable, efficient system
Among multiple IT and Finance roles, there is this Senior Writer - Technical Communications role.
Key reponsibilities
- The Technical Communications PM owns the definition and delivery for larger Technical Communication projects, within a Product Area, and articulates a clear documentation solution.
- The Technical Communications PM operates and drives across 2-3 documentation tracks concurrently and across multiple products as a documentation owner and/or lead.
- Provides big picture analysis/recommendations, identifies potential project risks and process improvements, manages scope/scope creep and alignment across other documentation tracks, where applicable.
- The role is a senior writer that is driving documentation needs in collaboration with Project and Development stakeholders, engaging directly and pushing process and deliverables to completion with those stakeholders within a coordinated schedule that aligns to known release dates.
- Analyze user feedback and activity to iterate and improve documentation.
- Discusses and clarifies Technical Communication release requirements.
- Facilitates discussions with multi-disciplinary audiences to gain input on a direction.
- Coaches and mentors junior team members on process and skill development.
- Estimates documentation requirements.
Degree preferred or equivalent years of practical job experience in a similar function or role.
- Minimum of 5+ years of experience in technical communication with products in software, SaaS or Configuration type products in an agile environment.
- Strong portfolio showcasing high-quality technical documentation.
Key Competences:
- Preferred experience in Property and Casualty Insurance industry.
- Experience owning the definition and delivery for larger Technical Communication projects, within a Product Area, and articulates a clear documentation solution.
- Basic HTML, Microsoft SharePoint, Visio and Visual Studio Online/Azure Dev Ops skills.
- Experience with content management systems and version control systems.
- Experience operating and driving multiple documentation tracks concurrently across multiple products.
- Proficiency in creating and maintaining documentation standards and guidelines.
- Experience facilitating discussions with multi-disciplinary audiences to gain input on a direction.
- Experienced with estimating documentation requirements.
- Strong understanding of technical communication principles.
- Excellent communication and presentation skills.
- Ability to work collaboratively in a team environment as well as work independently and take initiative.
- Strong problem-solving skills and attention to detail.
- Ability to manage multiple projects and meet deadlines.
- Strong analytical skills to interpret user data and feedback.
- Ability to stay updated with industry trends and best practices.
- Ability to mentor and guide junior technical writers.
Salary range & Conditions
- fully remote role from Poland
- B2B cooperation or Job Agreement (umowa o pracę) - as you wish
- 16.000-20.000 PLN
- paid holidays
