It’s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time
Salary
Job Description:
A DAY IN THE LIFE of a Travel Sales Specialist
The Auto Club Group is seeking a prospective Travel Sales Specialist provides sales coaching support for the Member Representative I (MR) or Travel Agent staff. You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 14+ million members.
- Responsible for providing MRs or Travel Agents with travel sales, operations, policies, procedures, and processes development
- Assists in creating travel sales staff, utilizing a strong foundation in proven selling skills and processes
- Collaborates with field management to maximize the business development opportunities that support overall Travel Agency initiatives
- Develop MRs into selling travel agents and provide reporting to show available pool of candidates
- Provide, as needed, one-on-one sales coaching to MRs and Travel Agents via screen share when necessary
- Review and maintain MR or Travel Agent new hire curriculum and supplemental training/FAMs and suggests direction for sales and travel product portfolio.
- Assists management in the development of MRs or Travel Agents, meeting member needs, build company revenue, and promote travel sales.
- Conducts regular conversations with management to discuss and /or implement travel sales and marketing initiatives.
- Guides the Travel employee through cross/up-selling to grow Membership, Credit Cards and other ACG products. Provide feedback to management regarding progress of development plans. Collaborate with senior and field leadership to suggest member satisfaction initiatives to achieve accreditation scores for Travel Quality Standards.
- Promote and develop group opportunities
- Recommend MR or Travel Agent travel performance plans and objectives of recognition programs.
- Highlight member-centric experiences with focus on ACG Travel’s value proposition.
- Send enhanced MR or Travel Agent communications that drive sales, promote OSAT and other initiatives.
- Develop and deliver workshops that help increase sales and revenue for MRs or Travel Agents.
- Represent travel on field leadership calls
- Assist with development and implementation of the Travel and MR business strategies
- Support the digital travel strategies to enhance the digital member experience.
- Serves as ACG liaison with Travel partners for MR or Travel Agent trainings, MR and Travel Agent FAMs, events, and other initiatives as needed.
- Suggest customer appeasement and agent error solutions to branch leadership
- Supports development and implementation of agent expertise strategies, programs, and events.
- Creates detailed reporting and analyses with recommendations for growth and strategy improvement
- Provides and presents leadership with analyses on requested key initiatives to support business line strategies.
- Exceed Travel Agent or MR Sales and Revenue Goals
- Assist with special projects and campaigns
What it’s like to work for The Auto Club Group:
- Serve our members by making their satisfaction our highest priority
- Do what’s right by sustaining an open, honest and ethical work environment
- Lead in everything we do by offering best-in-class products, benefits and services
- ACG values our employees by seeking the best talent, rewarding high performance and holding ourselves accountable
HOW WE REWARD OUR EMPLOYEES
A competitive annual salary between $63,814.40 to $70,907.20
ACG offers excellent and comprehensive benefits packages:
- Medical, dental and vision benefits
- 401k Match
- Paid parental leave and adoption assistance
- Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
- Paid volunteer day annually
- Tuition assistance program, professional certification reimbursement program and other professional development opportunities
- AAA Membership
- Discounts, perks, and rewards and much more
WE ARE LOOKING FOR CANDIDATES WHO
Required Qualifications:
Education (include minimum education and any licensing/certifications):
- High school diploma or equivalent
- 3 years travel agent selling experience to include extensive international experience
Work Experience:
- Business planning and consulting
- Researching, analyzing, identifying, and resolving complex business problems
- Preparing and presenting proposals to all levels of management
- Implementing strategies and sales initiatives
- Previous sales coaching experience
- Extremely strong sales skills
- Extensive knowledge of MR and Travel agent role and responsibilities
Successful candidates will possess:
Knowledge of:
- Proficient in MS Office (Word, Excel, PowerPoint, Outlook, etc.)
- Knowledge of Travel agency systems i.e.: Salesforce, Axis and/or Globalware, Apollo, Smartpoint, Travelport, various vendor sites, AgentMax
- Travel business and industry trends
- Company products and services
- Club products and procedures
- Marketing affinity or partnership programs
Preferred Qualifications:
- Bachelor’s in Marketing, Advertising, Business Administration, or a related field preferred.
Work Environment
- Remote position. May require visits to branches with a temperature-controlled office environment
- Travel required with exposure to road hazards and temperature extremes, including some overnight travel
- Willingness to work irregular hours
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
