Ready to revolutionize healthcare, making it faster and more accessible than ever before?
How we started:
Back in 2013, our founder Dwayne D’Souza saw an opportunity to give people faster and more convenient access to medications using technology. We've grown rapidly since our inception, without any external funding whatsoever – achieving profitability through innovation and a highly disciplined approach to growth.
Where we are now:
We’ve earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products – spearheaded by leading in-house medical teams, researchers and pharmacists. Our 2023 global revenue was $80m, and we’re set to more than double this in 2024 as we look to surpass $200m and positively impact the daily lives of more people than ever before. There’s never been a more exciting time to join HeliosX.
Where we’re going:
Over the next five years, you’ll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You’ll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone.
Come be a part of making our dream of easier and faster healthcare a reality!
About the Role
We are looking for organized and friendly people to join our Customer Care team. Our Customer Care Advisors are responsible for communicating with our patients either over the phone, live chats/messaging, on email, and over social media. You will work alongside our Responsible Pharmacists & Clinicians to ensure exceptional clinical care and customer care is consistently delivered, and that patient safety is never compromised. We expect our Customer Care Advisor to consistently deliver prompt service, resolve problems efficiently and demonstrate excellent attention to detail.
Excellent patient care and customer service are incredibly important to us; this is an opportunity to have a role with huge potential for impact.
What you’ll be doing:
- Serve as the primary point of contact for new and existing customers
- Assist customers via emails, phones, and live chats/messaging
- Collaborative work with other departments such as clinical and pharmacy team
- Ensure patient requests are handled in a timely manner
- Collecting customer feedback to share with senior agents and team leads
- Support with new hire training when needed
What you’ll bring to the role:
- Minimum of 1 year experience in a customer service or call centre role
- Experience handling multi channel contact support (Email, Chat, Phone)
- Experience using cloud-based platforms Eg. Zendesk
- Ability to multitask and prioritise responsibilities in a fast-paced environment.
Nice to have:
- Pharmacy experience (online or retail)
- Customer service experience in a medical / healthcare setting
Why work with us?
At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!
Aside from working with our all-star team, here are the other benefits of coming on board:
- Generous equity allocations with significant upside potential
- 12 days of Paid Time Off (not including 6 days paid holiday)
- Private Medical Insurance with United Healthcare
- Dental and Vision Care coverage with Guardian
- Enhanced parental leave
- Employer retirement contribution of 3% match through Guideline 401(k)
- Headspace subscription, with an option to add up to 5 friends or family
- Equipment needed for your role, ie. laptop and headset
- Free Kindle ebooks, and Audible subscription
- Access free HeliosX products and enjoy family discounts
Whilst the role is remote, we can only hire in the following states:
- Florida
- California
- Nevada
- Washington
- Texas
- Pennsylvania
- New Jersey
- North Carolina
- South Carolina
- Washington DC
- Tennessee
- Georgia
- Maryland
Salary Banding
$19.95 - $21 USD
