UniFirst Corporation’s Organizational Lead Management (OCM) team has an opening for an experienced Change Management Lead. This person will focus on the people side of change – including changes to business processes, systems and technology, job roles and organization structures. The Change Management Lead will work under the guidance of OCM team to drive faster adoption, higher ultimate utilization and greater proficiency of the changes. These changes will result in more efficient processes, improved customer experience and higher return on the Company’s investments.
Responsibilities:
- Own change management for OCM to support ERP implementation, Oracle
- Assess change impact and create change management strategy
- Identify, analyze, and prepare risk mitigation tactics
- Identify and manage anticipated resistance to the change
- Consult and coach project teams
- Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, and resistance management plan
- Support communication, documentation, and training efforts
- Create and support engagement efforts
- Support and engage senior leaders
- Coach managers and supervisors
- Support organizational design and definition of roles and responsibilities
- Integrate change management activities into project plan
- Evaluate and ensure user readiness
- Manage stakeholders
- Track and report issues
- Define and measure success metrics and monitor change progress
QualificationsRequirements:
- Prefer Bachelor’s Degree in the following: Education, Communications, Engagement, Organizational Development, Training & Development, Human Resources, or other related area
- Change management certification a plus
- Minimum of 3-5 years’ experience in Change Management
- Experience working with ERP systems is a plus, preferably Oracle
- A solid understanding of how people experience change
- Experience with and knowledge of change management principles, methodologies, processes, and tools
- Exceptional communication skills – both written and verbal
- Excellent active listening skills
- Ability to influence others and move toward a common vision or goal
- Flexible and adaptable; able to work in ambiguous situations
- Organized with a natural inclination for planning strategy and tactics
- Problem solving and root cause identification skills
- Able to work effectively at all levels in an organization
- Must be a team player and able to work collaboratively with and through others
- Acute business acumen and understanding of organizational issues and challenges
- Familiarity with project management approaches, tools, and phases of the project lifecycle
- Experience with large-scale organizational change efforts
- Combination of remote work and in-office, with up to 25% travel
Benefits & Perks:
401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.
UniFirst is an international leader in garment & Uniform services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe.
We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year old company focused on annual growth, there’s never been a better time to join our team.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
