Pay: $19 per hour
At Great Wolf, the Banquet Captain is responsible for ensuring the overall satisfaction for event and meeting guests. The Banquet Captain oversees a team of banquet set-up and servers, serves food and beverages to banquet guests and takes food and beverage orders when there are not enough servers present.
Hiring immediately with full-time, part-time, and flexible schedulingÂ
Join our Pack:Â Â
•Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels Â
•Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives Â
•Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training Â
•Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund Â
•Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized. Â
Benefits:Â Â
•Medical, Dental, and Vision insurance Â
•Health savings account Â
•Telehealth resources Â
•Life insurance Â
•401K with employer match Â
•Paid vacation time off Â
•Paid parental leave Â
Essential Duties & Responsibilities
- Lead, supervise and participate in set-up to include; moving/setting tables and chairs, buffet set-up, bar set-up, preparation of condiments, labeling of stations, anticipating beverage needs, etc.
- Assist Banquet Manager in administrative and personnel related matters, including; scheduling, time clock reviews, overtime, performance, discipline, investigations, training and development, etc.
- Read and interpret Banquet Event Orders (BEOs) and follow instructions from Banquet Manager
- Facilitate and lead departmental meetings such as pre-meal and post-meal briefings
- Possess a deep understanding of each event and function as the point of contact for that detail
- Establish the Order of Service and follow service standards as directed by the Banquet Manager and/or the Conference Center Family Traditions and maintain event timing to ensure service occurs properly and in a timely manner
- Assign service stations to banquet servers, anticipating good, balanced working teams
- Ensure all assigned side-work and pre-work needed for future events is completed before leaving
- Supervise and inspect the clean up after all functions including; floors, dishes, equipment and supplies have been properly cleaned and stored as appropriate
Basic Qualifications & Skills
- Previous experience as a server
- Must be flexible regarding scheduling based on business demands
- Successful completion of criminal background check and drug screen
Desired Qualifications & Traits
- Previous Banquet experience
- Prior Banquet Captain Experience
- Strong leadership skills and proven teamwork
- Projects professional image that inspires trust and confidence
- Enthusiastic and positive energy
Physical Requirements
- Able to lift up to 30 lbs.
- Able to bend, stretch, and twist
- Able to stand for long periods of time
Application Instructions:Â Â
Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.
