About OrganOx:
OrganOx is an innovative, fast-paced, global medical device company with a mission to save lives by making every donated organ count. We are a commercial stage organ technology company, spun out of the University of Oxford in 2008, committed to improving transplantation outcomes throughout the world. The company’s first product, the OrganOx metra® normothermic machine perfusion (NMP) system for liver transplantation, has been used to support more than 5,000 liver transplant operations globally. As we continue our rapid expansion, we are seeking a Clinical Specialist to join our team and contribute to our mission of advancing transplantation science and patient care.
Position Summary
The Clinical Specialist will play a pivotal role in training and supporting users of our products and in ensuring our products are utilized safely and effectively. This role requires extensive travel, with a primary focus within North America, to collaborate with leading transplantation centers. Given the unpredictable nature of organ donation and transplantation, the Clinical Specialist must be prepared to work outside standard business hours, including nights, weekends, and holidays with extended shifts. Flexibility, dedication, and a commitment to excellence in patient care are essential.
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Responsibilities & Job Duties
- Successfully complete didactic and hands-on training at OrganOx’s training center in Madison, NJ.
- Achieve OrganOx metra® certification within the designated training plan and timeline.
- Train and support organ retrieval and transplant teams in the proper use of the OrganOx metra®, ensuring compliance with OrganOx policies and procedures.
On-Call & Clinical Support
- Provide 24/7 on-call support for approximately 15 days per month, including holidays and weekends, for both remote and onsite assistance.
- National travel to hospitals and Organ Procurement Organizations within and outside assigned territory as needed for hands-on support.
Non-Call Responsibilities (during standard business hours)
- Attend scheduled virtual meetings and ongoing education sessions.
- Collaborate with Territory Managers to support site-specific needs, including but not limited to customer site visits.
- Organize initiation and refresher site visits, training sessions (in-person and remote), and centralized training events.
- Assist managers, directors, and other internal teams with various assignments, both remotely and onsite.
- Complete administrative tasks, including expense reporting, email correspondence, and other communications.
- Prepare case study reviews with guidance from senior colleagues.
- Work closely with liver transplant teams to collect data on organs perfused and preserved using the metra®, contributing to the ongoing evaluation of product performance.
Professional Responsibility & Compliance
- Maintain current vendor credentialing requirements and successfully pass routine background checks and drug screenings.
- Represent OrganOx at local, regional, and national conferences and meetings, either in person or virtually, as a supporter, participant, or presenter.
- Develop and sustain positive relationships with end users at all levels.
- Ensure compliance with OrganOx’s quality policies and procedures to uphold the highest standards of work.
- Adhere to OrganOx’s Code of Conduct and all other company policies.
- Perform other duties as assigned by the Director of Clinical Support.
Essential Requirements
- Bachelor of Science degree combined with equivalent medical experience and 3+ years of clinical experience in ICU, ECMO, Transplant, Perfusion, or Organ Procurement.
- Regardless of professional background, candidates must demonstrate:
- High flexibility and willingness to support sites across North America as needed.
- Strong attention to detail with excellent organizational skills.
- Exceptional problem-solving abilities with a proactive approach.
- Outstanding interpersonal and communication skills, with the ability to build strong relationships internally and externally.
- Excellent customer-facing skills and a service-oriented mindset.
- Ability to perform under pressure while maintaining professionalism.
- Adaptability in a fast-paced, dynamic environment, with strong multitasking abilities.
- Ability to work collaboratively in cross-functional teams.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
Preferred Qualifications
- Preferred Licensed RN, Respiratory Therapist, Perfusionist, Physician Assistant, or a degree in a health science-related field.
- Industry experience in the medical device sector.
Additional Requirements
- Travel: Must be able to travel up to 60% of the time for site support, customer training, and corporate meetings.
- Physical Demands:
- Regularly required to talk, hear, and speak.
- Ability to stand for long periods of time.
- Occasionally required to lift or move items up to 50 pounds.
- Work Environment:
- Fully remote position with meetings and collaborations across multiple time zones.
- Work Accessibility:
- Must reside within one hour of a major airport hub to facilitate travel.
#LI-Remote
Pay range for this position is $100,000 - $110,000 base salary with a 20% target annual bonus and benefits.
WHAT WE OFFER:
At OrganOx, we value innovation, evidence, integrity, teamwork, respect, and passion. We offer competitive compensation and comprehensive benefits, including healthcare and retirement plans. We support work-life balance and provide opportunities for ongoing professional development.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.
