The Certified Medical Assistant assists with the examination and treatment of patients under the directions of a physician or Registered Nurse (RN).
- Rooming patients: Collecting pertinent information regarding the patient's chief complaint, family history, social history, surgical history, and medication reconciliation upon arrival for a patient visit.
- Telephone Interactions: As directed, completing necessary telephone communications with patients, families, pharmacies, and/or other health care facilities. Gathering information and maintaining patient information via telephone per department specific processes and policies.
- Administrative tasks including, but not limited to,prior authorizations, scheduling appointments, verification of benefits, and coordination of referrals and testing.
- Office procedures as directed and per department specific competencies. May
- Provide patient with written instructions regarding procedures, medications, or follow up instructions at the direction of the provider. CMA staff may retrieve and provide condition specific education from the internet, internal website, or printed materials per the provider directions and orders.
- Administer medications per the provider order.
- Provide assistance with prescription medication refills per department protocols. Call medications into pharmacies, notify patients of refills, and documents actions within the EMR per provider orders
- Contributes to medical assisting and medical office success by welcoming related, different, and new requests; helping others accomplish job results.
- Generates result notes
- Administers vaccines and other injections as indicated
- Provides patient instructions
- Performs prior authorization process
- Preps charts for visits and procedures
