Identify patient care requirements establishing personal rapport with patients, families and care givers and understanding of plan of care throughout the patient's experience; Establish a compassionate environment by providing emotional, psychological, and spiritual support to patients, families and care givers; Promote patient independence by establishing patient care goals; teaching patient, family and caregiver to understand disease process, health promotion and preventative care, medication management, and self-care skills, and provide time to answer questions and evaluate understanding; In collaboration with care team members and provider supports and adjusts plan of care as appropriate; Assure quality care by adhering to standards measuring health outcomes against patient care goals and standards; Follow the MVHS and Medical Group patient centered care model and standards of care set by the State Board of Nursing, state nursing practice act, and other governing agency regulations.
Protect patients, families, employees by adhering to infection control policies and protocols, medication administration and controlled substance regulations; Utilize standard precautions and practice at all times; Maintain equipment, supplies, and inventory as appropriate; Maintain a safe and clean work environment by complying with procedures rules, and regulations; utilize safety devices at all times.
Document patient care service by charting in patients' medical records accurately and timely in accordance with licensure, regulatory standards; Maintain continuity of care with the nursing team by communicating plan of care and follow through with multidisciplinary team ensuring that patient administration of care for all services provided are organized, planned and delivered; Maintain patient confidence and protect operations by keeping information confidential and maintaining a private environment; Maintain and anticipates needed supplies, equipment and medications verifying receipt utilizing MVHS ordering procedure.
Maintain professional and technical knowledge by attending educational workshops, mandatory in-services; reviewing professional publications and participating in department committee meetings or work groups.
Engage in quality improvement initiatives including continuing education, participation in system-wide and department specific teams, identifying nursing practice areas for quality improvement and safe outcomes; Maintain a cooperative relationship among the healthcare team by effectively communicating information; timely responding to requests; building rapport; participating in team problem solving and team building with all care team members.
Provide service excellence to patients, their families and caregivers that meets or exceeds patient expectations through offering empathetic and compassionate patient-centered care; Professionally manage patients, families and care givers needs and concerns using positive service recovery methods; Respond to patient requests and makes active referrals to subject matter expert/decision maker who can fulfill the patient request; Provide culturally sensitive care.
