Currently, ManTech is seeking a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) to serve on a Dedicated Support Team of Network Telephony Installers supporting the Voice Program Recap Office (VPRO) in Herndon, VA. In this role, you will install network equipment, telephones (VoIP, analog, ISDN), voice media gateways and associated service modules.
Responsibilities include, but are not limited to:
- Interact with end customers daily and must have appropriate interpersonal skills.
- Experience in the customer's classified and unclassified LAN infrastructure.
- Understanding both the current and future IP network architecture and standards.
- Performing high quality installation work in an efficient manner.
- Running and terminating cables to voice switch equipment.
- Installing and troubleshooting a variety of telephones at user locations.
- Working with users to resolve issues with telephone service.
- Performing surveys as necessary to collect or validate information for the engineering or VSIT personnel.
- Mounting voice and network equipment in racks and running and connecting both power and service cabling as appropriate.
- Dressing cabling appropriately according to industry and Sponsor standards.
- Local travel may be required between customers buildings.
- May have supervisory responsibilities.
Hours of coverage:
Hours will depend on the specific team being supported. Generally, requests are to provide support between the hours of 6:00 a.m. – 6:00 p.m.
Minimum Qualifications:
- Minimum 10 years of experience with implementation of the following infrastructure networks:
- Sponsor's classified LAN infrastructure (including scripting, configuration, cutover and troubleshooting).
- Sponsor's unclassified LAN infrastructure (including scripting, configuration, cutover and troubleshooting).
- Minimum 10 years of experience installing and troubleshooting telephone instruments and media gateways on the Sponsors classified and unclassified networks.
- Some experience with implementation on the Sponsor's new unclassified network LAN infrastructure.
- Experience reading and understanding cable run lists.
- Experience in a variety of cabling areas including 110 type cross connections, RJ45 patch panels, wire wrap terminals, copper cable terminations, DSX Panel T-1 cabling, fiber terminations.
- Excellent knowledge of various cabling methodologies, industry standards and troubleshooting techniques.
- Ability to work with engineering personnel to assist them with any technical issues encountered.
- Strong communication skills due to variety of groups to be working with, such as co-workers, management, and customers; must be able to exchange accurate information.
- Self-motivated, organized, with excellent interpersonal, written, and verbal communication skills.
- Ability to embrace diverse technical disciplines and excellent customer service skills.
- Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job.
- Attention to detail, leadership, and collaborative and independent work process.
- Demonstrated problem solving and technical skills to resolve critical IT issues.
- Must be a self-starter, work independently, and work with a clear and defined mission.
- Must demonstrate ability to thrive and succeed in a challenging environment.
- BA/BS and 7 years of experiences, or a combination of education and work experience equivalent to 11+ years.
Preferred Qualifications:
- VoIP Telephone Installation experience.
- Related work experience in a technical help desk position and IT hardware and cabling installation.
- IAT III certification.
- Experience with ServiceNow ITSM & ITOM.
- ITIL® v4 Foundation, or higher, certification.
Security Clearance Requirements:
- Current/active TS/SCI with Polygraph.
Physical Requirements:
- Must be able to remain in a stationary position 50%.
- Must be able to move/traverse within and between buildings and offices.
- Must be able to position self to maintain equipment and cabling, including under the desks, while moving floor tiles, and in server closets, some of which may be confined spaces.
- Able to operate a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
- Must be able to move Audio/Visual or Computer equipment weighing 50 pounds or more, some equipment may require team-lift or the use of carts.
- Ascends/descends a ladder, 10+ feet high while pulling cables and adjusting equipment.
