We are looking for an Operations and Planning Manager to join our ProServe team. In this role you will drive a consistent Rhythm of the Business (RoB) aligning with the Global ProServe RoB.
Working in close partnership with the Business Operations managers, Business Leaders, Central Operations and Geo Finance you are someone who knows how to influence through others to get things done. Success is all about driving operational rigor and excellence through proactive process planning and automation on regular cadences. You will earn trust by making business recommendations that are actionable, data-driven, precise, and reflect business-segment nuances and relevancy.
Key job responsibilities
Business Planning:
- Working with our Geo and Operations leaders to formulate local planning strategy in line with ProServe’s worldwide strategy.
- Owning and adapting the local planning process and framework. Ensuring that the plan considers all necessary local and global functions and addresses both local challenges and global priorities.
- Develop data driven analysis and conclusions for our planning processes and business unit strategic initiatives
- Defines the metrics required to measure business performance and compares actual data to forecasted values.
- Identify the most important analyses for supporting necessary change management in support of the long-term vision and ProServe strategy.
- Lead a standard cadence of operations (e.g. goal setting, revenue reviews, etc.)
- Manage and assist in the development of the annual operating plan
Business Reviews and Reporting:
- Owning the process and framework for WBR, MMR, MBR, QBR business reviews, tracking of initiatives and actions as part of the business plan.
- Leading local Strategy Document work including OP1 and OP2.
- Writing compelling, precise, and data-informed narratives and have the ability to build concise and illustrative presentations suitable for presentation at the most senior leadership level
- Driving and supporting strategic initiatives, including key projects to establish comprehensive mechanisms
- Drives collaboration and coordination with all functional organizations across the Business Unit
- Owns end to end forecasting setting guidelines for the local Geo in alignment with global guidelines
Program Management
- In this role you will be responsible for driving and delivering on key operational initiatives from ideation through implementation
- Provide day-to-day cross-functional coordination and program oversight, monitoring progress, reporting on status, and flagging/resolving risks to program delivery
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
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About Sales, Marketing and Global Services (SMGS)
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BASIC QUALIFICATIONS
- Bachelor's degree or equivalent
- 10+ years of experience working in Strategy, Planning, Operations or FP&A within a Professional Services organization with {$100M+) in annual revenue
- 5+ years’ experience communicating goals and strategies across multiple leadership levels of an organization.
- Project management skills with the ability to set goals and lead programs.
- Excellent writing and presentation skills and the ability to generate and communicate meaningful growth metrics.
PREFERRED QUALIFICATIONS
- Experience using Salesforce (or other CRM tool) or BI tools
- Experience presenting to senior leadership
- Master's degree or equivalent
- Ability to operate within a constantly changing environment. Strong bias for action, including the ability to juggle multiple priorities and effectively deliver in a fast-paced, dynamic environment.
- Demonstrated ability to work in ambiguity and scale systems, processes and teams.
- Demonstrated experience proactively recognizing a challenge or problem and working with a variety of teams and data sources to diagnose the problem and recommend solutions
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
