Job Summary
Join our dynamic clinical pharmacy team! We're all about making a real impact, not just meeting but exceeding patient expectations. As a clinical technician, you'll be at the heart of a dedicated team that's all about building strong patient connections while delivering top-notch, precise care. In this closed-door pharmacy, your role isn't just about answering calls – you'll dive into clinical initiatives while being the backbone for data entry for our retail pharmacies. Get ready to be a key player in achieving stellar patient, team, and company success!
Job Description
- Experience Required: 0 to 6 months
- Education Desired: High school diploma or equivalent or 17 years of age and enrolled in a Board-approved high school technician training program in Ohio
- Lifting Requirements: Up to 25 pounds
- Certification Required: Pharmacy Technician Trainee, if applicable by state
- Age Requirement: At least 18 years of age, or 17 years of age and enrolled in a Board-approved high school technician training program in Ohio
Job Responsibilities
- Execute Medication Therapy Management for the company through competency in MTM platforms.
- Follow established best practices as they relate to work flow and use of MTM platforms when contacting patients, scheduling appointments and/or follow-up calls, and performing data entry.
- Use the pharmacy computer to complete all actions necessary to provide optimal patient care, including data entry.
- Properly schedule and perform follow-up adherence calls to ensure success and continued compliance with medication.
- Provide adequate notes and documentation within platform to ensure proper reimbursement, patient safety, and to provide a seamless management of patients amongst all staff.
- Demonstrate adherence to all company, state, and federal policies, laws, and regulations including HIPAA.
- Maintain a neat work environment to ensure all company, local, state, and federal requirements are met.
- Have knowledge of all appropriate service and business metrics and assist team on action plans to improve outcomes.
- Report errors, omissions, and incidents to pharmacist.
- Act in a fiscally responsible manner with regards to our work processes and be held accountable to meeting our financial goals.
- Add and update prescriptions on Auto-fill.
- Accurately read and data enter new prescriptions in the computer including billing to third parties, compounds, calculations and free form prescriptions.
- Resolve third party insurance billing issue to ensure customer requirements are met.
- Effectively communicate with internal Giant Eagle team members verbally and by phone/email.
- Complete all necessary daily and weekly reports and paperwork.
- Ensure exemplary customer service and satisfaction with knowledge and understanding to contact a Pharmacist when needed.
About Us
At Giant Eagle Inc., we’re more than just food, fuel and convenience. We’re one giant family of diverse and talented Team Members. Our people are the heart and soul of our company. It’s why we strive to create a nurturing environment that offers countless career opportunities to grow. Deep caring and solid family values are what makes us one of the top work places for jobs in the Greater Pittsburgh, Cleveland, Columbus and Indianapolis Areas. From our Warehouses to our GetGo’s, our grocery Stores through our Corporate home office, we are working together to put food on shoppers' tables and smiles on their faces. We’re always searching for the best Team Members to welcome to our family. We invite you to join our Giant Eagle family. Come start a lasting career with us.
