Experis IT ManpowerGroup has partnered with a leading IT company in the Nebraska area for an onsite field technical spt cons II role to assist their team.
Industry: IT Co
Title: Field Technical Spt Cons II
Location: Nebraska, USA
Duration: 24+ months
Pay: $23/hr
Job Description
All candidates must be fully vaccinated, and HP mandates the use of facial coverings/masks to work onsite. This customer-facing, non-exempt HP PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to HP PC Products customers. Products include Laptop, Desktop, RPOS, and Workstation products. Printer knowledge is a huge plus. A fast-paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful, and determined for success.
Key Responsibilities:
- This is a team-based group of self-starting, technical/mechanical delivery professionals.
- This ever-changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of HP and customer management/teams.
- These teams are responsible for completely satisfying customers and helping to grow HP's business in a profitable manner and within budget.
- It is imperative that the Field Service Rep.
- Understand the financial aspects and business impact of what they deliver, how, and why.
- Typical types of reactive, customer site, service events include, but are not limited to: Configuring hardware, software, and simple network components, installing, unit repair, and working with escalation personnel performing and assisting in technical action plans to remediate pc/print issues.
What you’ll have:
- Able to bend, crawl, stoop, sit, lift, and move 50 pounds of weight.
- Availability to work both scheduled and unscheduled overtime.
- Participate in assigned work during non-traditional workdays, holidays, and shift work.
- Onsite customer-facing experience.
- Technical/mechanical hardware repair experience.
- Demonstrated technical/mechanical aptitude for learning new technology.
- High School diploma or equivalent, plus additional hardware technology training. College preferred.
- Dress: Business Professional: Black slacks and a blue collared shirt.
- Cell phone reimbursement and laptop/tablet will be provided.
