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WI-Agnesian Clinic Main Street
Worker Type:
Regular
Job Summary:
Assists pharmacy staff with serving customers, insurance transactions, payments, stocking, inventory and medication delivery as allowed by state and federal regulations.
Job Responsibilities and Requirements:
PRIMARY RESPONSIBILITIES
- Greet and acknowledge customers. Provides excellent customer service to patients, coworkers, and ancillary departments. Inform patients when delays are encountered with filling their prescriptions.
- Retrieve completed orders from will call and call a pharmacist when the customer is ready for consultation.
- Coordinates purchasing and pricing of OTC inventory and office supplies. Coordinates inventory returns and outdates. Ensure self-service pharmacy items are appropriately stocked and front end of pharmacy is neat, orderly and effectively merchandised. Maintains knowledgeable of merchandise and assists customers within the pharmacy.
- Bills insurance and/or customers for prescriptions and merchandise and can resolve routine questions and/or insurance rejections or escalate to proper channels.
- Maintain patient charges, payroll deductions and monthly billing per local policy. Operates the cash register or point of sale (POS) system and performs end of day balance per established procedures.
- Answer telephones and emails, responding to inquiries that do not require the attention of a pharmacist or technician. Record complete messages for follow up by another pharmacy member.
- Reconciles invoices to medications and supplies received according to established procedures. Monitors inventory and reports discrepancies to a technician or pharmacist.
- Delivers medications to patients as assigned and allowed per all state and federal regulations, including but not limited to bedside delivery, preparation of mailed and couriered prescriptions, and counter service pick up.
- Works in a constant state of alertness and safe manner.
- Performs other duties as assigned.
EDUCATION
EXPERIENCE
PHYSICAL REQUIREMENTS
- Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
- Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
- Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
- Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
- Frequent keyboard use/data entry.
- Occasional bending, stooping, kneeling, squatting, twisting and gripping.
- Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
- Rare climbing.
REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS
Work Shift:
Day Shift (United States of America)
Employee
Department:
7977000034 AHE PHARMACY
Scheduled Weekly Hours:
36
SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity,pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.
