Job Overview:
We are currently seeking qualified candidates for consideration of an open Data Management Technician position in our Program Management division. This position will be located at our Client’s Chattanooga TN office. Reporting to the Chattanooga office is required, remote or hybrid work is not permitted.
The specific salary offered may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.
Description of Duties:
The Program Management Services Division at LaBella provides comprehensive management services for complex projects and multi-year capital programs. Project teams are established to provide a customized mix of business consulting, project management, financial control and monitoring, administrative, and technical support services.
The Data Management Technician will create and maintain accurate records of Clients system in a timely, cost-effective manner. Facility records are created and maintained using data management tools to represent Client's fiber system. In this role, the successful candidate is required to build productive relationships with all team members, client representatives and end customers, while ensuring high quality deliverables are provided in accordance with commitments made to the client throughout the project lifecycle.
Responsibilities
- Create and maintain accurate graphical information of Utilities fiber system via the current graphics software package.
- Maintain accurate customer information for outage management analysis.
- Prioritize daily tasks with limited guidance and direction, such as simple tickets, trouble calls, CSAs, premise fixes, audit requests, LCP audits, job postings, and closings.
- Assist field techs with fiber trouble calls in a timely manner while correcting errors in Utilities records systems.
- Work quickly and accurately as information in the fiber systems depends on having the correct premise, which results in how the orders are placed and the services installed.
- Work with Sales to verify outside plant facilities for orders.
- Submit appropriate reports in a timely manner as requested.
- Assist with beta testing for upgrades on EPB’s systems.
- Work unplanned overtime as needed and work on-call as requested
- As requested, participate during system emergencies such as storm restoration by scouting incidents, providing field information to utilities dispatch personnel, and assisting with providing oversight of contractor field crews repairing the damaged electrical infrastructure (bird dogging).
- Communication is vital in this role. Must be able to establish and maintain good working relationships within the department and other departments throughout EPB.
- This person is required to work with various groups around the company, such as Field Tech's, Sales, Billing, Network Operations, Field Services, MDUs, Electrical Designers, the Key Customer group, and more. The emphasis is working together as a team to meet the customer's needs in the most timely and cost-effective manner through efficient time management.
- Ability to read, analyze, and interpret general business documentation related to data management and the ability to effectively present information and respond to questions from management, field personnel, customers, and the public clearly and concisely.
- Ability to read and interpret electric outside plant maps, fiber outside plant maps, and design drawings and quickly obtain a basic working knowledge of an electric and fiber distribution system with an understanding of Utilities engineering construction standards.
- Ability to work with basic mathematical concepts such as addition, subtraction, multiplication, division, probability, and statistics.
- The ability to solve practical problems and deal with various concrete variables in situations with limited standardization.
- The ability to interpret various instructions furnished in written, oral, diagram, or schedule form.
- Other responsibilities as assigned
- Associates degree in CAD or Electrical Engineering with CAD training or equivalent experience
- Basic understanding of electrical distribution design
- Proficient in Microsoft Outlook, Project, Excel, PowerPoint, and Word
- Preferred experience and or ability to learn GTECH, enQesta, Power PLan, CRM, Salesforce, Resco, Microstation, AutoCAD
- Possess and maintain a current, valid driver's license in state of residence and demonstrate safe and responsible operation of motor vehicles. Must operate motor vehicles during normal working hours to perform various assigned tasks.
- Strong written and oral speaking skills to collaborate with internal and external stakeholders including customers.
- Ability to take on new challenges and learn new skills as needed.
- Communication, decision-making, mechanical aptitude, and customer service skills.
- The work environment typically represents a standard office setting while occasionally working outside in all terrains and weather conditions.
Body, mind, and wallet—LaBella’s benefits support a holistic approach to your health and wellness, creating the foundation for physical, mental, and financial well-being. Our benefit offerings cover the must-haves (healthcare and retirement), the just-in-cases (insurances and employee assistance programs), and the cherry-on-tops (fitness reimbursements, year-end incentive pay, and tuition assistance). Visit our website for more details on benefits listed below.
- Flexible Work Schedule
- Health/Dental Insurance
- 401k Plan with Employer Match
- Short & Long Term Disability
- Profit Sharing
- Paid Time Off
- Leadership Development Program
- Fitness Reimbursement
- Tuition Reimbursement
- Referral Bonus Program
- Wellness Program
- Team Building Events
- Community Service Events
