It’s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time
Hourly
Job Description:
Primary Duties and Responsibilities:
Responsible for handling incoming calls to the insurance call center with the ability to respond to all customer inquiries and requests with a high level of customer service.
Determine the insurance needs of the customer through the probing process and offer a proposal with the appropriate insurance coverage/protection solutions. Achieve a balance in production to meet company business and growth objectives by maintaining an appropriate mix of business. Provide professional product expertise by thoroughly explaining coverage limits, deductibles, payment options, policy language, and servicing provisions. Incumbent also provides expert advice by careful review of all available products and offers the best value or solution to the Member/customer. Respond to current policyholder inquiries and requests.
Initiate lead and prospect generation from established lead management business rules to effectively manage and leverage sales opportunities including, but not limited to:
- Expiration dates and subsequent follow-up to provide quotes,
- Follow up on existing mono-line accounts by mail/telephone for the purpose of cross-selling,
- Work campaigns to increase sales and ultimately member penetration of insurance-related products
- Develop networking referrals
- Develop referral relationships with other sales representatives, i.e. membership, life & health agent, etc.
- Ensure that insurance applications are submitted in accordance with agency policies and procedures with efficiency, quality, and accuracy; with supporting documents/forms. Maintain current carrier information to ensure compliance with carriers’ underwriting guidelines, and binding authority to reduce E & O exposures.
- Responsible for the sales of credit cards, memberships, and other products deemed vital by executives.
- Agent and leader develop annual performance plans to support Club initiatives. Actively participate in the ongoing progress reviews by monitoring results and looking for continuous improvement opportunities. Perform other duties as necessary.
- Meet and/or exceed sales, membership, and other production requirements.
II. Required Qualifications
Education:
- High School diploma or equivalent. Insurance industry training programs a plus
- Possess appropriate State Property & Casualty insurance sales license
- Ability to attain and maintain state license for membership sales as required
Experience:
- Demonstrated sales and marketing success
- Experience in computer quoting software and e-mail applications.
Knowledge and Skills:
- Goal-oriented and self-motivated to help members/customers and prospects achieve and maintain their financial goals.
- Strong verbal and written communication skills including presentation ability.
- Solid selling and sales process skills
- Ability to build a strong customer base.
- Must be organized with the ability to manage time wisely.
- Ability to navigate MS Office applications (Word, Excel,)
III. Preferred Qualifications
Education:
- At least 2 years of Call Center Sales experience
- Bachelor’s degree in business, Sales, Marketing, or a related field
IV. Work Environment
This is a remote call center position. Call Center employees to work remotely full-time. An exception to this would be in the case of connectivity or service level issues, in which employees would be required to report temporarily to a designated ACG facility (if located <50 miles from an office) until connectivity or service levels are restored.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
