We are looking for several Remote Temp to Perm CSR Representatives for our client in Plantation, FL. This call center position requires you to have great customer service and empathy.
Title: Remote Customer Service Representative
Pay: $17 an hour ($18 if you speak fluent Spanish & English)
Start date: October or November
Hours: Must be flexible to work any 8 hour shift between 7am-11pm
Job Responsibilities:
Inbound calls
Respond to and own consumer inquiries and issues
Provide education and status on previously submitted pre-authorizations or pre-determination requests
Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance
Requirements:
1 year of customer service experience with the same company
High School diploma
Detail oriented
